Order Entry Representative

Aston Carter•Torrance, CA

9h•$19 - $19•Onsite

About The Position

We are seeking an experienced order entry representative with at least three years of customer service experience in a retail setting. The ideal candidate will have excellent phone and email etiquette, strong interpersonal skills, and the ability to work effectively with diverse teams and customers. A successful applicant will demonstrate strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Requirements

Customer service expertise with at least 3 years of experience in retail.
Excellent phone and email etiquette.
Strong organizational skills and attention to detail.
Ability to multitask in a fast-paced environment.
Adaptability to changing priorities and working under pressure.
Ability to work independently and as part of a team.
Positive attitude, self-motivation, and results orientation.
Flexible availability to work varying shifts, including weekends and holidays.

Nice To Haves

Strong communication skills.
Order entry and data entry experience.

Responsibilities

Respond to customer inquiries, questions, complaints, and troubleshoot issues with products or services.
Accurately document customer interactions within the CRM system.
Comply with Customer Care objectives, performance standards, and policies.
Stay informed about products to provide exceptional customer experience.
Perform any other duties or responsibilities assigned by the Supervisor of Customer Care to support the success of the Customer Care team and the overall business goals.