Order Management Specialist

SMA America • Rocklin, CA

59d • $25 - $29 • Hybrid

About The Position

The Order Management Specialist manages order fulfillment for 30+ key partner accounts for SMA’s North America distribution program for home and commercial solutions. This position acts as subject matter expert for the order management team on processes and issues. The Order Management Specialist is responsible for preparing weekly reports for management, in addition to continuously preparing documentation and quality improvement suggestions and solutions.

Requirements

• At least 3 - 5 years of experience in an administrative or logistical support role are required.
• Order Management and customer service skills
• Proficiency in the English language, both written and verbal, is required.
• Attention to detail and a high level of accuracy are required.
• Ability to analyze and solve problems effectively.
• Ability to multi-task
• Team Collaborator

Nice To Haves

• Associate degree in business or logistics is strongly preferred.
• Knowledge of SAP/ Salesforce is recommended.
• Knowledge of logistics and freight forwarders (FedEx, TMS etc.) recommended
• German and/or Spanish language skills are a plus.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is strongly preferred.

Responsibilities

• Facilitate end-to-end order process steps, identify, and resolve problems and successfully meet deadlines. Ensure accurate billing and error-free transactions.
• Work collaboratively in cross-functional teams to continuously drive improvement on all related processes, work instructions, and procedures to ensure optimal customer experience and efficiency.
• Research and apply data from SAP functions to resolve issues and proactively communicate order status to partners; import reports in Excel spreadsheets to query open orders, ensure order cycle timelines are met and prepare performance metrics for management.
• Train and mentor new team members ensuring successful onboarding and education
• Obtains freight quotes through TMS Freight portal
• Attend weekly or bi-weekly Open Order Meetings for their respective segment. Reviews and manages open order report. Update orders and reports any new expected delivery dates for revenue forecast.
• Provide excellent customer service by researching incoming customer inquiries
• Sale force data entry- Create ship to accounts. Responsible for closing out Sales Force Opportunities for Sales.
• Responsible for Sales RMA returns and credit requests.
• Manage communication with Sales department, accounting, logistics and customer.
• Creates delivery notes and mange communication with Accounts Receivables for smooth transition into the 3PL Footprint system.
• Responsible for daily order allocation, monitoring inbound material, and on hand material availability.
• Responsible for testing in the test system for new implementations
• Responsible for warranty verifications and update data in response to inquiries from the Contact Center
• Collect, identify and mange resellers certificates for tax exemption.
• Other duties as may be required or assigned.

Benefits

• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
• 401(k) plan with company match
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• Opportunities for professional development and training
• Inclusive, collaborative, and innovative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees