Order Management Specialist (Goodyear, AZ)

Georg Fischer • Phoenix, AZ

1d • Onsite

About The Position

At GF, we see our company as a forward-thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people’s lives around the globe. Join us to be part of a forward-thinking, people-centered company where your ideas and contributions truly matter. This is your opportunity to make a real impact in a collaborative, international environment. The Order Management Specialist Level 1 is responsible for processing customer orders accurately and efficiently while ensuring all customers’ interactions are properly tracked in Microsoft Dynamics CRM. This role ensures timely order fulfillment and helps resolve basic order discrepancies while collaborating with internal teams via Microsoft Teams.

Requirements

• High school diploma or equivalent required; associate’s degree preferred
• 0-2 years of experience in customer service, order processing, or related fields
• Strong attention to detail and ability to multitask.
• Basic proficiency in Microsoft Office (Excel, Word, Outlook), Microsoft Teams, and Microsoft Dynamics CRM.
• Excellent written and verbal communication skills, with a customer-focused and team-oriented approach.
• Knowledge of order processing procedures, customer service principles, and basic supply chain or logistics concepts.
• Strong proficiency with Microsoft Office Suite (Excel, Word, Outlook) and familiarity with enterprise resource planning (ERP), SAP or order management systems.
• Demonstrated commitment to delivering high-quality customer service and maintaining positive business relationships.
• Adaptability to change priorities, systems, and processes.
• Ability to maintain confidentiality and handle sensitive information with professionalism and integrity.

Responsibilities

• Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM
• Verify Order details, including pricing, availability, and delivery timelines
• Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft
• Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
• Identify and escalate order discrepancies or delays to appropriate teams
• Utilize Microsoft Teams for collaboration, updates, and internal communication
• Maintain accurate records of orders and customer communications
• Assist with order-related reports and documentation.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees