Order Management Specialist

Datwyler•Twinsburg, OH

38d

About The Position

The Order Management Specialist role is an operational role that is responsible for managing all aspects of the order lifecycle from the time the order is entered into the system (by CSR) to its final delivery to the customer. The ultimate scope of the assignment: This role ensures that orders are accurately scheduled, packed, shipped, and delivered on time and in full compliance with customer and Datwyler standards.

Requirements

High school diploma or general education degree (GED); and three to five years related experience and/or training.
Knowledge of domestic and international shipping and customs processes
Intermediate Excel skills for order tracking and reporting
Purposeful, communicative, and customer-oriented mindset.
Good analytical, technical, and financial skills.
Strong organizational and multitasking skills.
Exceptional interpersonal skills to work cross-functionally and as a team player.
Self-directed/motivated, comfortable working in an office and manufacturing environments.
Excellent writing and verbal communication skills and the ability to communicate at all levels.
Expert English proficiency (verbal and written).

Nice To Haves

Experience in a manufacturing environment preferred
Knowledge of the production and application of elastomer and/or metal components is preferred.

Responsibilities

Coordinate with internal departments to plan and ensure timely fulfillment of orders
Track and manage the progress of orders through to delivery, proactively resolving delays or issues, by liaising the appropriate operations and production teams.
Support logistics team with communication with carriers and logistics partners to ensure timely and accurate delivery.
Provide order status updates and delivery confirmations to Customer Service and internal stakeholders and customers as needed.
Ensure all documentation is accurate and complete.
Investigate and resolve order discrepancies, missing shipments, or customer complaints related to order fulfillment.
Maintain accurate records of all orders and related activities within SAP/ERP systems.
Responsible for changes to orders after initial entry by CSRs.
Collaborate with the inventory and warehouse teams to ensure stock availability and readiness.
Continuously look for opportunities to improve order fulfillment processes and external customer satisfaction.
Develop and maintain good relationships with, and provide required support for internal customers to achieve the company's business goals
Actively build relationships with Supply Chain for visibility of internal issues that could affect customer satisfaction.
Producing and analyzing reports on project status, supply chain performance, and operational efficiency.
Other responsibilities as assigned.