Order Management Specialist

NECI•Clifton Park, NY

46d•$55,000 - $61,000

About The Position

About NECI NECI is the leading Digital Automation solutions provider transforming manufacturing lab operations process development and process control across a range of process industries in Northeast NECI relentlessly seeks to drive the outcomes that change the game for our clients and is seeking team members to join in our mission Heres What You Will Get Highly competitive Medical and Dental InsuranceFlexible Spending Accounts for medical expenses and dependent care expensesPet InsuranceUnlimited PTO policy10 Paid Holidays12 weeks Paid Maternity Leave401k and Employee Stock Ownership Plan ESOPEmployee Referral BonusProfessional Development ReimbursementNECI paid Basic Life & Short Term Long Term Disability InsuranceThe Role An Order Management Specialist is responsible for tracking logging new purchase orders order entry and monitoring sales orders and confirming accurate delivery details to the customers Order management specialists verify the availability of placed orders ensuring its quality before shipment to avoid complaints and issues They also update and track the customers account information in the database and order verification An order management specialist must have excellent organizational and communication skills especially in handling customers inquiries and concerns about the products and resolving delivery discrepancies

Requirements

Bachelors degree or equivalent industry experience
Minimum of 3 years customer service related experience
Experience working with Salesforce and Oracle preferred
Experience using the Microsoft Office Suite of products Word Excel Outlook
Demonstrated writtenverbal communication skills
Demonstrated strong organizational skills
Proven ability to handle multiple tasks and move between activities that require immediate response
Ability to be self directed and contribute to a high performing work team while being team and goal oriented
Demonstrated ability to build relationships with functional stakeholders
Motivated and positive team player
Attention to detail and accuracy is critical
Must have the ability to perform basic math calculations and measurements
Must be able to function in a fast paced demanding ever changing environment
Well developed conflict management skills
Demonstrated problem solving and decision making skills while deploying sound judgement
A starting annual salary between 55000 61000 based on level of previous experience
Must be currently authorized to work in the United States
Policy on Third Party Unsolicited Resume Submissions Please note that any third party unsolicited resume submissions will immediately become the property of NECI NECI will not pay any fee to a submitting employment agency person or entity unless a signed agreement is established
Please Note NECI is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity sexual orientation national origin disability protected veteran status or any other characteristic protected by law

Nice To Haves

Experience working with Salesforce and Oracle preferred

Responsibilities

Stay connected with Account Sales Representative to resolve customer inquiries process all customer orders shipment of products and ensure accuracy for all processes through delivery
Verify all data entries and prepare proactive query reports daily and manage all shipment and responses to inquiries for all status order and resolve all customer issues
Prepare specific customer reports as required to attend weekly customer meetings to review order status
Monitor and evaluate all order issues and resolve in discrepancies and ensure accurate billing of all bookings
Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management processes
Ensure compliance to all company and business policies and administer all open sales orders and ensure appropriate order flow
Provide an interface with finance department and manage all customer records & newly created customer set ups and manage all incoming purchase orders from various email locations
Monitor and process all returns according to financial requirements and ensure ISO 9000 compliance
Assist in maintaining customer master ship toBill to addresses in the ERP system
Ensure data accuracy for all EDI orders pricing errors tax jurisdiction part numbers warranties etc
Coordinate with freight forwarderscarriers and international logistics department to arrange for the movement of materials
Create report on service inventory positions WOS POS open orders and sales sheets
Determine accurate shipping and delivery dates based on system generated commitment dates available inventory sales forecasting product lead time carrier routing calculations and customer deliver and method shipment requests for all items ordered
Proactively analyze and follow up on unshipped customer orders to ensure delivery commitments are attained
Coordinate with supply chain production quality finance and sales on matters including but not limited to order status requests to expediteprioritize orders specialist shipping instructions contracts credit issues pricing discrepancies and product availability