Order Management Specialist

Smith & Wesson Brands, Inc•Maryville, TN

45d•$20•Onsite

About The Position

This position is responsible for the accurate processing and maintenance of sales orders from a variety of internal and external customers. Associates in this role will assist the Firearms sales department with all order inquiries and any sales order support, both written and verbal, regarding existing or completed orders. A fantastic opportunity for someone with prior order management, sales support, or logistics support experience! This is an hourly, sales support role with a pay range starting around $20/hr.

Requirements

High school/GED preferred, with some business or clerical background required
1-3 years prior order management, sales support, or logistics support experience required
Proficiency in Microsoft Office, SAP
Full understanding of all the procedures, programs, policies established by marketing to ensure orders are entered accurately
The possession of specialized knowledge about policies and the ability to apply this knowledge in serving customers
Excellent interpersonal, verbal communication skills and the proven ability to maintain high customer service
Strict attention to detail
The ability to perform with minimal supervision
Must have working command of the English language
Must be able to read, write and interpret the English language
Must be able to communicate in English verbally and in writing (verbal instructions, written memos and instructions)

Nice To Haves

Firearms ordering process knowledge preferred

Responsibilities

Manage all aspects of customer orders (order entry, order detailing, product allocation, expediting)
Maintain accuracy of purchase order ship dates, quantities, and pricing
Manage all communications in regard to customer sales orders
Daily communication with outside customers, District/Regional/National sales managers, and other interested parties; regarding equipment/parts availability, product support, pricing, shipping, and purchase orders
Ability to resolve customer order issues in a timely, professional manner
Monitor and process all returns according to financial requirements, and ensure compliance to all SOX reporting requirements
Evaluate and ensure that all submitted orders have proper approvals
Work towards continuous improvement against department set performance metrics
Respond to additional assignments from management as required
Communicate and work with other operations team members as required
Actively participate with team members to achieve company goals
Maintain the company's standard of excellence in customer service
Follow all company policies, programs and procedures