Order Management Specialist & RMA Coordinator (Machine Services)
About The Position
GF Industry and Infrastructure Flow Solutions, a division of GF, is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring. If you're passionate about technology, sustainability, and global collaboration — you’ll feel right at home with us. The Machine Service Manager will primarily handle administrative tasks associated with machine services, including scheduling, documentation, compliance tracking, inventory management, and reporting. This role focuses on backend coordination rather than hands-on technical repairs, supporting a team of technicians and ensuring seamless machine lifecycle management. The ideal candidate is organized, proficient in data management, and experienced in administrative processes within a technical or industrial environment.
Requirements
- Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field; equivalent experience may substitute.
- 3-5 years of experience in administrative roles within manufacturing, machinery services, or technical support environments.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CMMS/ERP systems; experience with data analytics tools (e.g., Tableau) is a plus.
- Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced setting.
- Excellent communication skills, both written and verbal, for report writing and stakeholder interactions.
- Knowledge of machine maintenance principles, safety regulations, and inventory control best practices.
- Attention to detail and accuracy in documentation.
- Problem-solving mindset with a focus on administrative efficiency.
- Ability to work independently and collaboratively in a team-oriented environment.
- Familiarity with industrial machinery terminology and service workflows.
Nice To Haves
- Certification in project management (e.g., PMP) or administrative excellence (e.g., CAPM) is desirable but not required.
Responsibilities
- Plan and schedule machine maintenance, inspections, and service appointments
- Coordinate with technicians, vendors, and clients to minimize downtime and ensure timely execution.
- Maintain accurate records of machine histories, service logs, warranties, and repair reports using digital systems (e.g., CMMS software like SAP)
- Prepare and update service contracts and compliance documents.
- Track machine parts inventory, order supplies as needed, and manage vendor relationships to ensure availability of necessary components without overstocking.
- Ensure all machine services adhere to industry regulations (e.g., OSHA, ISO standards)
- Generate regular reports on service metrics, costs, and performance for management review.
- Monitor service-related expenses, process invoices, and assist in budgeting for machine maintenance
- Identify cost-saving opportunities through data analysis.
- Act as a liaison between administrative staff, field technicians, and stakeholders
- Train team members on administrative procedures and resolve any service-related queries.
- Analyze service data to identify trends, inefficiencies, or recurring issues
- Recommend administrative process enhancements to improve overall machine service efficiency.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
