Order Management Specialist II

Ericsson • Boise, ID

2d • Onsite

About The Position

Join our Team
About this opportunity:
Job Location: Nampa, ID
Ericsson Enterprise Wireless Solutions Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.
Works with Distributors, Partners, and Sales Team to ensure Purchase Orders are processed in a timely manner to allow for on-time delivery per the SLA. The focus for this position is to ensure that purchase orders are processed accurately, and that customer's concerns/needs are addressed professionally and promptly. In the event of late shipments, be proactive in keeping the customers and other internal key personnel informed of future revised shipment dates.

Requirements

• High School diploma or equivalent
• 0-2 years relevant experience
• Ability to work in a team
• Good communication skills
• Able to work on a variety of projects
• Able to exercise reasoned judgment
• Basic proficient with personal computers
• Able to adapt to change and understand the needs of the customer and the business
• “Go with the flow” attitude and willingness to help out wherever needed
• Extraordinary organizational skills and the ability to prioritize

Responsibilities

• Process Purchase Orders received from Distribution in an accurate and timely manner
• Meets customers' needs and expectation by providing them with information and/or documents such as those listed below: Service Order Confirmations
• Service Product Information
• Inquiries about pricing, transportation costs and arrangements, product availability, order status and estimated delivery, etc.
• Other Responsibilities:
• Requests for quotes, terms, and special products
• Other customer questions and concerns including special requests
• Provides exceptional Customer Service by always being available for customer’s phone calls and ensuring phones are staffed properly per Sales Operation Management guidelines
• Enters orders accurately and timely finding the best available delivery dates to satisfy the customer's request and communicating as appropriate with customers and internal employees as necessary to ensure the organization is aligned with the details of the order
• Ensure customer receives an order confirmation for each order received
• Assures customer questions are handled promptly, efficiently, and accurately by knowing the appropriate person to contact
• Daily/as needed updating of orders based on ever-changing information provided by Supply Chain
• Enter and update new customers and customers’ master records as needed in Sales Force
• Recommends process improvements in support of improved customer service
• Maintain an organized work area including keeping policies, procedures and literature organized and updated
• Assists in achieving the goals of the department and the business by performing other duties as assigned

Benefits

• Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.
• We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
• Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees