Order Management Representative

ZOLL Medical•Chelmsford, MA

12d•$29 - $32

About The Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL! Job Summary The Order Management Representative works supporting the sales teams to create quotes, process orders and provide pre/post-sales support. They also work with Customers, Operations, Finance and other groups as required to accurately process orders in a timely manner while complying with order processing guidelines, contractual and revenue/SOX compliance.

Requirements

Self-starter with the ability to prioritize multiple tasks in a high volume and fast-paced environment with focused attention to detail.
Understanding of the quote-to-cash processes but preferred experience in a high complexity order-processing environment with a strong understanding of cross-functional impacts of transactions.
High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, works well under pressure, customer focused, team player.
Business systems and tools (e.g., ERP systems, Outlook, SalesForce, Excel and Word.)
Organizational, problem solving and communication skills
Provide excellent customer service to customers demonstrating sensitive communication skills in identifying, trouble shooting and resolving issues.
Phone skills: ability to maintain composure in stressful situations and follow-up skills.
Must have the ability to work additional and flexible hours to support the business during month-end and other times as needed.

Nice To Haves

Degree preferred or equivalent work experience.
At least 2 years related experience preferred in order management or similar support/functions.

Responsibilities

Primary point of contact for field sales team and external customers, including building relationships and responsible for the overall quote to order process.
Generate customer quotations using salesforce and other tools to validate customer contract terms, pricing, and appropriate approvals.
Responsible for efficient and timely processing of customer orders in compliance with corporate booking and revenue policies, while applying sales order scheduling to ensure on-time delivery, accurate invoicing, and customer satisfaction.
Utilize judgement and take ownership to ensure timely resolution of escalated issues that arise on behalf of the sales representative and external customer.
Consistently demonstrating an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
Work with the warehouse teams to expedite orders when appropriate.
Critical link between the sales, contracts, finance, and operations teams to optimize the customer experience.
Identify process issues and suggest changes to improve response time, accuracy and data reliability.

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