Order Management Associate
About The Position
As an Order Intake Associate at EOS IT Solutions, you will play a crucial role in ensuring smooth order processing, data accuracy, and high-quality customer service. You will work both independently and collaboratively within a team to support our customers and internal departments, efficiently. For customers, you will serve as a point of contact, assisting with queries about pricing, orders and deliveries and provide support for external sales representatives. A good knowledge of customer service best practices with experience is preferable, alongside a willingness to learn.
Requirements
- Strong organizational skills with keen attention to detail.
- Experience with Microsoft Office tools, particularly Excel.
- Ability to work independently and as part of a team.
- Competence in working with data and metrics.
- Candidates with administrative experience in a similar role are encouraged to apply.
Nice To Haves
- A business-related degree/qualification is desirable but not essential.
Responsibilities
- Produce accurate quotations based on customer requirements.
- Process sales orders and customer purchase orders.
- Verify data accuracy in quotations, orders, and invoices.
- Communicate with clients to obtain missing information or resolve inquiries.
- Maintain and update sales and customer records.
- Provide feedback from customers to internal teams to enhance services.
- Respond to customer inquiries promptly and professionally.
- Follow up with inactive customers to validate quotes and requirements.
- Adhere to company policies and procedures.
- Support and assist the Customer Account Team.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
