Order Management Representative

Tramontina, USA Inc•Sugar Land, TX

6h•Onsite

About The Position

The Order Management Representative at Tramontina USA, Inc. plays a critical role in ensuring the seamless processing and fulfillment of customer orders within the manufacturing sector. This position is responsible for managing the entire order lifecycle, from receipt and verification to coordination with production and logistics teams, ensuring timely and accurate delivery. The role requires close collaboration with internal departments and external customers to resolve any order discrepancies or issues, maintaining high levels of customer satisfaction. The representative will also monitor order status, update records, and provide regular reports to management to support operational efficiency. Ultimately, this role contributes directly to the company’s ability to meet customer demands and uphold its reputation for reliability and quality service.

Requirements

Associates degree required
2 - 4 years of order management experience and supply chain logistics preferably within the consumer goods or manufacturing sector desired.
Proficiency with order management systems and Microsoft Office Suite, particularly Excel.
Strong attention to detail and organizational skills to manage multiple orders simultaneously.
Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams.

Nice To Haves

Bachelor's degrees preferred in Supply Chain logistics or Business Administrations
Experience with ERP systems such as SAP, Oracle, or similar platforms.
Knowledge of manufacturing processes and supply chain logistics.
Ability to analyze data and generate actionable insights to improve order fulfillment.
Familiarity with quality control standards and compliance requirements in manufacturing.

Responsibilities

Receive and accurately enter customer orders into the order management system, ensuring all details are complete and correct.
Coordinate with production, inventory, and logistics teams to confirm order availability and delivery schedules.
Communicate proactively with customers regarding order status, potential delays, or changes to ensure transparency and satisfaction.
Resolve order discrepancies, such as pricing issues, product availability, or shipment errors, by liaising with relevant departments.
Work closely with the shipping and receiving departments to ensure product and orders are in order.
Prepare and update shipping and freight logs for large accounts to be used by sales personnel for evaluating freight expenses if applicable.
Ensure all components of brick and mortar and e-commerce purchase orders are processed within service level commitments and required information such as tracking) is loaded to remain in compliance.
Research customer claims and short payments assigned by the AR dept. Contact freight lines to request proof f deliveries for shipments. Work with the inventory department to research inventory shortages. Research vendor non-compliance charges within the customers routing guide to avoid potential or future chargebacks. Update status for all claims in Intelex.
Maintain detailed records of orders, customer interactions, and follow-up actions to support audit and reporting requirements.
Generate and analyze order reports to identify trends, bottlenecks, and opportunities for process improvement.
Support continuous improvement initiatives by providing feedback on order management processes and customer needs.
Other duties as assigned based on business needs.