Order Management Analyst II

Daimler Truck AG•Fort Mill, SC

2d•$71,000 - $91,000•Hybrid

About The Position

Inside the Role Support all operational aspects of the department to ensure Daimler Truck Remarketing achieves and maintains its position as a World Class Used Truck Business. This role is dealer/customer facing and will include delivering operational excellence in execution of job responsibilities. Proven ability to deliver top performance and collaborate with teams through operations and projects to drive the business forward by utilizing data and analytics. Candidate is an agent of change that demonstrates a focus on lean management principles and CI culture, innovation, customer-centric solutions, communication, world class culture, and automation. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $71,000.00- $91,000.00 USD Pay offered dependent on knowledge, skills, and experience Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What You Drive at DTNA

Requirements

Bachelor’s degree (with a focus in Business Administration or similar field) and 2-4 years of relevant experience, OR 6 years of experience in lieu of a degree, is required.
Ability to work independently and solve problems of moderate complexity.
Skilled in creating and presenting KPI reports to executive management.
Proficiency using Microsoft Office tools (namely Excel and PowerPoint).
Experience in customer relationship management.
An attached resume is required.

Nice To Haves

Intermediate level skills in data analytics and experience using self-service business intelligence reporting tools, such as Microsoft Power BI and Tableau.
Experience leading projects.
Knowledge of Continuous Improvement principles and applicable experience.
Ability to pivot job tasks quickly and adaptable to an agile business environment.
Demonstrated critical thinking and problem solving ability.

Responsibilities

Administer the acquisition of used vehicles from trade notification to payment release, serving as the key contact to Daimler Truck North America’s largest fleet customers and dealer network: providing training and coordinative support as needed to effectively facilitate trades.
Review trade contracts at time of vehicle turn-in notification, ensuring vehicle is in compliance with trade terms and the acquisition process is executed in accordance with the contractual obligations.
Collaborate cross-functionally with Daimler Truck Remarketing teams to ensure the acquisition, inspections and logistics processes are seamless and accurate.
Work in close collaboration with Daimler Truck Financial Services to reconcile outstanding residual commitments.
Develop and analyze Key Performance Indicator (KPI) reports for internal and external executive stakeholders, supporting a cultural focus on continuous improvement.
Execute regular operational audits to ensure effective controls are in place and maintained in compliance with corporate policies.
As needed, work with the Sales Support team to process requests from secondary market customers for truck purchases, bailments, and sales program credits.
As needed, support the Inspection Manager/Sales Term team to process specific dealer requests related to coverages, vehicle registrations, and claims.

Benefits

annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans