Order Management Analyst I

Daimler Truck • Fort Mill, SC

1d • $65,000 - $83,000 • Hybrid

About The Position

Inside the Role Support DTNA’s aftermarket sales strategy by developing, launching and tracking sales initiatives through Inside Sales. The Senior Sales Coordinator will be responsible for providing innovative solutions to enhance promotional management. This position will drive continuous improvement initiatives to help improve processes, systems and CX. This position will be responsible for growing parts sales and providing premium parts and solutions to our Dealer Network. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $65,000 - $83,000 USD Pay offered dependent on knowledge, skills, and experience Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What You Drive at DTNA Expertise and guidance of others to pursue sales opportunities, reporting and leadership Support sales promotions and programs to achieve annual sales objectives Drive continuous improvement including processes, systems and customer service Develop, manage and execute customer action plans for purposes of accelerating complex issue resolution Provide assistance to Dealers and Distributors with parts inquiries, sales quoting, bids, and training. Review and complete the weekly Concession Cost Invoice Variance report Review and complete the Credit Memos for Quote/Sales Deal driven request Work closely with Parts Marketing and Vendors to understand and communicate program related inquiries from the Dealer and Distributor network. Coordinate weekly department support schedule for quotes and District Parts Manager (DPM) Support Set up and maintain dealer and distributor sales deals. Manage the sales deal on a quarterly basis to ensure profitability over the length of the contract. Support District Parts Managers in their efforts to promote and sell parts to Dealers and Distributors in their respective region. Lead projects or manage processes as needed, ensuring successful outcomes and alignment with team goals Knowledge You Should Bring BS/BA and prefer 0-2 years of relevant experience or 4 years of relevant experience in lieu of degree Proven expertise in Microsoft Office (emphasis on Excel) Working knowledge and expanded professional experience in job field Understanding of key business drivers Works independently within guidelines and policies to solve problems of moderate complexity Exceptional Candidates Might Have SAP Paragon experience Salesforce experience Sales and/or Marketing experience #LI-TN1 #LI-Hybrid Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Fort Mill, SC US. Relocation assistance is not available for this position. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving. Additional Information This position is not open for Visa sponsorship or to existing Visa holders Applicants must be legally authorized to work permanently in the country the position is located in at the time of application Final candidate must successfully complete a criminal background check Final candidate may be required to successfully complete a pre-employment drug screen Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935. SHAPE YOUR FUTURE. CHANGE THE WORLD. Are you ready to join the inspired people who are helping shape the future of commercial vehicle manufacturing? Our employees enjoy lucrative benefits, competitive salaries and the opportunity to work in jobs across many functions—mechanical engineering and electrical engineering, accounting, sales & marketing, IT and more—both within our company and in our offices around the world.

Requirements

• BS/BA and prefer 0-2 years of relevant experience or 4 years of relevant experience in lieu of degree
• Proven expertise in Microsoft Office (emphasis on Excel)
• Working knowledge and expanded professional experience in job field
• Understanding of key business drivers
• Works independently within guidelines and policies to solve problems of moderate complexity

Nice To Haves

• SAP Paragon experience
• Salesforce experience
• Sales and/or Marketing experience

Responsibilities

• Expertise and guidance of others to pursue sales opportunities, reporting and leadership
• Support sales promotions and programs to achieve annual sales objectives
• Drive continuous improvement including processes, systems and customer service
• Develop, manage and execute customer action plans for purposes of accelerating complex issue resolution
• Provide assistance to Dealers and Distributors with parts inquiries, sales quoting, bids, and training.
• Review and complete the weekly Concession Cost Invoice Variance report
• Review and complete the Credit Memos for Quote/Sales Deal driven request
• Work closely with Parts Marketing and Vendors to understand and communicate program related inquiries from the Dealer and Distributor network.
• Coordinate weekly department support schedule for quotes and District Parts Manager (DPM) Support
• Set up and maintain dealer and distributor sales deals.
• Manage the sales deal on a quarterly basis to ensure profitability over the length of the contract.
• Support District Parts Managers in their efforts to promote and sell parts to Dealers and Distributors in their respective region.
• Lead projects or manage processes as needed, ensuring successful outcomes and alignment with team goals

Benefits

• annual bonus program
• 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
• starting at 4 weeks paid vacation
• 13+ calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short-term and long-term disability plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level