Senior Order Management Analyst

Amplitude • San Francisco, CA

5h • $116,000 - $174,000

About The Position

The Order Management team is responsible for turning booked deals into accurate, compliant revenue. As a Senior Order Management Analyst, you’ll operate as an individual contributor who owns complex order workflows, applies sound judgment to ambiguous deal structures, and improves systems through analysis and execution. This role partners closely with Sales, Deal Desk, Finance, and RevOps to ensure speed, accuracy, and scalability across the quote-to-cash process.

Requirements

• Bachelor’s degree in Business, Finance, Operations, or a related field (or equivalent practical experience)
• 3+ years of experience in order management, sales operations, or revenue operations within a fast-paced environment
• Strong command of CRM and ERP systems (Salesforce required; NetSuite, SAP, or similar preferred)
• Proven ability to manage high volumes of work while balancing accuracy, urgency, and business impact
• Excellent organizational and prioritization skills—you know how to move fast without breaking things

Nice To Haves

• Demonstrated ability to decompose complex, ambiguous order scenarios into clear, executable solutions
• A data-driven mindset—you use trends, patterns, and root-cause analysis to guide decisions and improvements
• Sound judgment in fast-moving environments, including comfort making decisions with incomplete information
• A continuous improvement mentality—you proactively identify inefficiencies and implement scalable process enhancements
• Strong cross-functional communication skills, with the ability to influence Sales, Finance, and RevOps partners

Responsibilities

• Evaluate and process customer orders with a focus on accuracy, compliance, and downstream impact
• Apply structured thinking to complex and non-standard deal scenarios, identifying risks and resolution paths
• Partner with Sales, Finance, and RevOps to resolve order issues efficiently and prevent repeat errors
• Analyze order data to identify patterns, root causes, and opportunities for process improvement
• Document and operationalize improvements that increase consistency, scalability, and throughput
• Monitor order fulfillment status and proactively communicate delays or issues to internal teams and customers.

Benefits

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans
• Flexible time off, ​p​aid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program​ (ESPP)​

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees