Order Entry Specialist

Aston Carter • Allentown, PA

7d • $21 - $23 • Hybrid

About The Position

We are seeking a skilled Order Entry Specialist to join our team. In this role, you will be responsible for entering customer orders, handling inquiries, and tracking order progress using SAP. You will play a crucial role in communicating information between sales representatives, manufacturing personnel, and customers, ensuring smooth operations for our made-to-order products.

Requirements

• 2-4 years of experience in order entry/customer service in a call center setting.
• Experience working with a CRM, preferably Salesforce.
• Proficiency in SAP is highly desirable.
• Strong skills in Microsoft Excel.
• High school diploma or equivalent required; Associate's or technical degree preferred.
• Regular and predictable on-site attendance.

Responsibilities

• Enter orders placed by customers and answer/research customer inquiries.
• Track orders through SAP and communicate problems/information between sales representatives, manufacturing personnel, and customers.
• Generate deliveries and coordinate with the warehouse on shipments for large orders.
• Interact with external and internal customers to provide information in response to inquiries about products and services.
• Manage more complex territories and may solicit the sale of new products.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees