Order Entry I

Trulite Glass & Aluminum Solutions

2d • $16 - $20

About The Position

The Order Entry Clerk I is responsible for accurately entering customer orders into the company’s system while providing basic administrative and customer support. This entry-level role focuses on data accuracy, timely processing, and effective communication to support smooth order fulfillment. This role initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.

Requirements

• Proven working experience in customer service and/or data entry.
• 0-2 years of data/order entry experience and High School Diploma required or equivalent required.
• Must be efficient, accurate, and organized.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Experienced user of Microsoft Office 365 suite.
• Listening skills and data collection with attention to detail are essential.
• Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Must pass criminal background check.

Nice To Haves

• Related glass and aluminum work experience preferred.

Responsibilities

• Provides order/data entry for the branch operations.
• Processes and verifies the input accuracy of orders from customers utilizing the company’s internal central workflow systems and customer purchase orders.
• Initiates required action for response to customer service requests for new order and change requests and communicates changes to the appropriate teams.
• Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
• Collaborates with the customer service team to make sure that the requested order(s) meet the customer’s expectations.
• Works with the organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Attends regular customer service departmental meetings and trainings.
• Support/participate in the organization’s continuous improvement program and product training courses.
• Perform other related duties and provide back-up support to other group functions as assigned by management.
• Works in conjunction with project managers/coordinators and customer service representative.
• Able to work independently and makes decisions with little department direction.
• Modify quote status once order has been placed in ERP system to ensure visibility and uniformity in Sales CRM.
• Adheres to departmental key performance indicators.
• Maintains appropriate working relationships with internal and external
• Regularly maintains Kwik Tag program to ensure all kwik tagged documents are scanned and assigned to the appropriate order.
• Other duties as needed.

Benefits

• Weekly Pay
• Employee Referral Bonus Opportunities
• Quarterly safety bonus opportunities
• Earn additional pay based on individual and team performance with our Monthly Production Incentive Plan
• Benefits starting DAY ONE!
• health, dental, vision and life insurance benefits
• short/long-term disability coverage
• 401k employer match is 100% vested
• Health Savings Account employer match is also vested immediately at 100%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees