Order Entry Coordinator

Aston Carter•Indianapolis, IN

3d•$18 - $20•Onsite

About The Position

We are seeking a dedicated Order Entry Coordinator to join our team located on the Northwest side of Indianapolis. This role is pivotal in processing digital orders, handling customer inquiries, and managing warranty claims to ensure smooth operations and exceptional customer service.

Requirements

1+ years of experience in Order Entry, sales support, or customer service.
Excellent communication skills.
Proficiency with computers and Microsoft Office.

Nice To Haves

Experience in Direct-to-Consumer operations.

Responsibilities

Answer calls during shift hours and address customer inquiries.
Process digital orders from our website and other platforms.
Manage customer call returns and take orders over the phone.
Assist customers with shipment status, billing questions, and warranty claims.
Handle payment and fraud issues related to orders.
Manage invoicing at the end of each day.
Become a subject matter expert in sales tax and Avalara, ensuring all forms are collected and uploaded accurately.
Collaborate with the Finance team to resolve open Accounts Receivable issues.
Ensure customer records are accurate and up-to-date across all systems.
Communicate and partner with Operations and Sales teams.
Support the Sales team as needed.
Adhere to company policies and procedures, maintaining a safe and orderly work environment.
Perform general office duties such as scanning, printing, and filing.
Complete other tasks as assigned.