Order Entry Coordinator

Aston Carter•Indianapolis, IN

21h•$18 - $20•Onsite

About The Position

We are seeking a dedicated Order Entry Coordinator to join our team in Indianapolis. This role involves processing digital orders from our website and other platforms, handling customer inquiries and returns, and managing warranty claims. The ideal candidate will ensure the smooth operation of order processing and maintain high standards of customer service.

Requirements

1+ years of experience in Order Entry, sales support, or customer service, preferably in a Direct-to-Consumer company.
Excellent communication skills.
Proficiency with computers and Microsoft Office products.

Nice To Haves

Experience with handling sales tax and Avalara is a plus.
Strong organizational skills and attention to detail.

Responsibilities

Answer calls during shift hours and assist customers with inquiries and complaints regarding shipment status, billing questions, and warranty issues.
Process and enter new orders, ensuring payment and fraud issues are handled effectively.
Manage invoicing daily and support the Finance team with resolving open Accounts Receivable issues monthly.
Become a subject matter expert in sales tax and Avalara, ensuring all tax exempt forms are collected and customer information is up-to-date.
Collaborate with Operations and Sales teams to ensure customer records are accurate and support sales activities as needed.
Adhere to company policies and maintain a safe, orderly, and clean working environment.
Perform general office duties such as scanning, printing, and filing.
Ensure records are maintained appropriately and undertake other tasks as assigned.