Order Entry Associate - White River Junction, Vermont

Andersen Corporation/Renewal by Andersen•White River Junction, VT

42d•$20 - $24•Onsite

About The Position

The Order Entry Specialist is responsible for processing large volume window and door orders into CRM software. Effectively identifies order errors and drives resolution in a timely manner while providing excellent customer services. May respond to semi-complex complaints and disputes within reasonable limit of authority. Recognizes when to escalate internal and external customer issues.

Requirements

HS Diploma or GED
3 plus years of experience in a Customer Support role supporting industrial or construction electrical distribution products.
Knowledge of Salesforce
High Level of professionalism and excellent customer service skills.
Must be eligible to work in the US with no sponsorship now or in the future.

Nice To Haves

Associate degree or Industry related Certification.
Strong problem-solving skills.
Excellent communication skills enabling the facilitation of information flow.
6 plus yearsâ experience in a Customer Support role supporting industrial or construction electrical distribution products.
Strong knowledge of SAP, Salesforce, COMPAS, Industry Mall, EDI, IDOC, CRM systems
Qualified Applicants must be legally authorized for employment in the United States.
Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Responsibilities

Follow documented rules, past practices or instructions on a semi-independent level.
Processes customer orders while verifying accuracy of data to be entered.
Effectively identify errors in order documents.
Responsible for processing multiple product order types: Windows, Doors
Utilize CRM tool to order product and schedule delivery
Provide price and availability for multiple products within the assigned business segment.
Provide Customer service for incoming and outgoing phone and email inquiries as necessary