Order Assistant

J R CARLSON LABORATORIES INC•Lincolnshire, IL

About The Position

Since 1965, Carlson Labs has been a leader in the vitamin and supplement industry and has won numerous awards for freshness, potency, purity, and flavor. Carlson is a family-owned and WBENC certified. We take pride in providing families with the highest quality vitamins, minerals, omega-3s, kids’ products and other nutritional supplements. We are seeking a detail-oriented and customer-focused Order Assistant to support our order processing operations. This role is responsible for accurately entering customer orders into our system and providing excellent service by handling orders received via phone, fax, email, and mail.

Requirements

High school diploma or equivalent
Strong attention to detail and accuracy
Basic computer skills and comfort working with order entry systems
Friendly, professional demeanor with strong communication skills
Self-motivated and dependable

Responsibilities

Answer order line calls and assist customers in a professional, friendly, and efficient manner
Respond promptly to customer inquiries via email
Accurately enter customer orders received by phone, fax, email, and mail
Review and verify order information for accuracy and completeness
Update customer information, including names, addresses, and product details as needed
Inform customers of applicable specials or promotions
Perform other related duties as assigned