OR1 Field Software Support Engineer

Endoskope•Los Angeles, MA

10h

About The Position

Join Karl Storz, a leader in medical technology, and play a critical role in transforming operating rooms with innovative software solutions. As an OR1 Field Software Support Engineer , you will provide expert support and resolve complex software challenges in clinical environments, driving customer success and shaping the future of healthcare technology.

Requirements

5+ years of network and software troubleshooting experience (7+ years preferred).
Bachelor's degree in engineering or equivalent experience.
Working knowledge of Windows Server 2016+ environments, IT infrastructure, and cybersecurity threats.
Excellent communication, problem-solving, and documentation skills.
Strong customer service orientation and ability to work in high-pressure situations.
Ability to travel up to at least 80% intermittently across the US, with flexibility to work in various clinical environments.

Nice To Haves

Microsoft Certified Solutions Associate (MCSA) or equivalent preferred.
Cisco CCNA or equivalent preferred.

Responsibilities

Diagnose, troubleshoot, and resolve complex software-related issues, including installation, configuration, and performance challenges.
Serve as an escalation point for software escalations, providing in-depth knowledge to accelerate root cause identification and resolution.
Collaborate with R&D and software engineering teams to drive product improvements and innovation.
Deliver exceptional customer support and technical guidance, ensuring high levels of customer satisfaction.
Develop and share best practices to enhance field operations and customer success.