Optage Meals Office Manager

Presbyterian Homes & Services•Roseville, MN

13h

About The Position

Presbyterian Homes & Services -Optage Meals is seeking an Office Manager to join their team. The Optage Meals Office Manager is responsible for the day-to-day oversight of customer service operations for the Home Delivered Meals Program, including culturally specific offerings such as ethnic Home Delivered Meals. This role is accountable for planning, organizing, developing, evaluating, and directing processes related to client intake and discharge, menu coordination, customer support, and volunteer. The Office Manager ensures compliance with applicable regulations and maintains high standards of service delivery consistent with organizational values and best practices.

Requirements

Associate’s degree in Business Administration, Hospitality Management, Food Service Management or related degree or equivalent experience.
Prior management experience in customer service functions and staff management.
Demonstrated strong customer service, communication, problem solving, and self-direction skills.
Must have flexibility, personal integrity, and the ability to work effectively with referral sources, clients, coworkers, family members, visitors, and the general public.
Demonstrated compatibility with PHS's mission and operating philosophies.
Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Nice To Haves

Prior experience with home delivered meals programs, food service experience in a restaurant, health care or senior services setting.
Knowledge of billing systems and processes, ability to learn and assist with current and future software program upgrades or needs, and strong reporting abilities.

Responsibilities

Oversee all customer service operations for the Home Delivered Meal Program, including culturally specific ethnic meal offerings.
Direct the intake and discharge process, including the oversight of annual assessments for Title III participants.
Manage customer service calls and oversee resolution of customer concerns.
Support delivery logistics, including route planning and scheduling.
Ensure effective communication systems are in place with all internal and external stakeholders.