Ops Workforce Optimization Associate

TEKsystems•Saint Petersburg, FL

1d•$27 - $27•Hybrid

About The Position

Hybrid role Schedule will be 8am–5pm, one-hour unpaid lunch, Monday–Friday. MUST HAVES: Call center operations, including related workflows such as processing queues and email handling—preferably within a financial services environment. Workforce management practices, including familiarity with scheduling tools and software (experience with WFM software is a plus, especially IEX and NICE CXone). Microsoft 365 (specifically Outlook, Word, Excel, PowerPoint, and Copilot). Abilities & Skills Quickly learn and adapt to new software applications. Ability to effectively use business intelligence and reporting applications to source data and then articulate findings. Apply analytical skills, particularly in workforce forecasting and operational trend analysis. Strong problem-solving, judgment, and critical thinking skills in dynamic operational environments. Sound decision-making skills when managing competing priorities across multiple stakeholders. Thrive in a fast-paced environment with rapidly shifting priorities. Maintain a high level of organization, with strong attention to detail and an emphasis on accuracy and timeliness. Systematically organize information and follow established procedures with precision. Work independently with minimal supervision, while also collaborating effectively within a team—even under pressure or while managing multiple tasks simultaneously. Communicate clearly and professionally, both verbally and in writing, with colleagues, leadership, and cross-functional teams. Job Type & Location This is a Contract position based out of St. Petersburg, FL. Pay and Benefits The pay range for this position is $27.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in St. Petersburg,FL. Application Deadline This position is anticipated to close on Jan 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Requirements

Call center operations, including related workflows such as processing queues and email handling—preferably within a financial services environment.
Workforce management practices, including familiarity with scheduling tools and software (experience with WFM software is a plus, especially IEX and NICE CXone).
Microsoft 365 (specifically Outlook, Word, Excel, PowerPoint, and Copilot).
Quickly learn and adapt to new software applications.
Ability to effectively use business intelligence and reporting applications to source data and then articulate findings.
Apply analytical skills, particularly in workforce forecasting and operational trend analysis.
Strong problem-solving, judgment, and critical thinking skills in dynamic operational environments.
Sound decision-making skills when managing competing priorities across multiple stakeholders.
Thrive in a fast-paced environment with rapidly shifting priorities.
Maintain a high level of organization, with strong attention to detail and an emphasis on accuracy and timeliness.
Systematically organize information and follow established procedures with precision.
Work independently with minimal supervision, while also collaborating effectively within a team—even under pressure or while managing multiple tasks simultaneously.
Communicate clearly and professionally, both verbally and in writing, with colleagues, leadership, and cross-functional teams.