Ops Performance Optimization Advisor

Engie • Houston, TX

2d • Hybrid

About The Position

As our Ops Performance Optimization Advisor, you will operate in a high-performance, fast-paced, and open environment. This team is responsible for driving operational excellence by evaluating, designing, and implementing process improvements, as well as performing root cause analyses across the Operations organization. The role works cross-functionally to identify inefficiencies, develop data-driven solutions, and support strategic initiatives that enhance performance, reduce costs, and improve customer and stakeholder experiences. This position is based in Houston, TX and reports to the Director, Transaction Management Process Analysis & Optimization

Requirements

• You hold a Bachelor’s Degree in Business, Economics, or related field. In lieu of a degree, ten (10) years of relevant work experience, including hands-on experience in retail utility industry
• A minimum of seven (7) years of process improvement, business analysis, operations, or similar roles in the retail electric energy industry
• You are an analytical, adaptable leader who thrives in fast-paced, ambiguous environments
• You hold a Lean Six Sigma Green or Black Belt
• You have proven experience leading teams and managing multiple initiatives simultaneously
• You are knowledgeable in process mapping and BI tools (e.g., Visio, Miro, Lucid chart, Tableau, Power BI)
• You are an effective communicator who can facilitate discussions, influence without authority, and collaborate across diverse teams
• Must be willing and able to comply with all ENGIE ethics and safety policies

Responsibilities

• Using Lean Six Sigma and other process improvement methodologies, perform process assessments to identify bottlenecks, waste, and improvement opportunities, redesigning workflows and processes as needed
• Work closely with the Operations team to understand pain points
• Develop clear documentation and process maps
• Project Management Lead cross-functional improvement initiatives from scoping through implementation, developing project plans and effectively communicating with stakeholders
• Innovation & Continuous Improvement Champion a culture of continuous process improvement and operational excellence.
• Identify automation, digital solutions, and process optimization opportunities in collaboration with Digital and business partners.
• Facilitate workshops and root-cause analysis sessions
• Lead and mentor a small team with similar initiatives

Benefits

• comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs
• 401(k) Retirement Savings Plan with a company match
• supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level