Repair Performance Advisor

Rivian • Plymouth, MI

3d

About The Position

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Responsible for supporting proper vehicle estimation and internal claims process for Rivian vehicles. This role will require high levels of energy and initiative, independent judgement and cross-team collaboration. Must be able to complete projects in a compressed timeline.

Requirements

• 1+ years experience with computerized estimating systems (Audatex, CCC, Mitchell, etc)
• Experience researching OEM repair information to identify proper steps for accurate repair estimates
• Strong analytical and problem-solving skills.
• Professional demeanor, strong communication, writing and presentation skills
• Familiarity with Google Suite
• Travel required when necessary
• Willingness to work in a strong cross functional environment
• Appropriate interpersonal styles and communication methods to work effectively with internal and external partners.

Nice To Haves

• Estimation experience a plus

Responsibilities

• Assist Rivian 3P Service and Collision programs to ensure accuracy of data shared between all key stakeholders
• Investigate, research and answer inquiries from Certified Collision Centers, Insurance Companies, and Internal stakeholders for proper repair planning and estimating
• Verify repair methodologies in estimating platforms while working internal teams for validation processes
• Verify and validate repair costs related to various scenarios, including due bills, internal damage, and PDI (Pre-Delivery Inspection) findings
• Partner with Service Centers, Delivery Operations, Vehicle Operations, and Internal Fleet teams to bridge repair approvals and rejections
• Assist with damage disclosures for transparency and compliance
• Establish workflows to streamline repair reviews and approvals
• Develop scalable processes to be adopted across all Service Centers
• Utilize claim software for claims and internal repairs

Benefits

• The successful candidate may be eligible for annual performance bonus and equity awards.
• We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees.
• You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements.
• Full-time employee coverage is effective on their first day of employment.
• Part-time employee coverage is effective the first of the month following 90 days of employment.
• More information about benefits is available at rivianbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees