DOS - OPS STAFF ASSISTANT - 45945237

State of Florida • Tallahassee, FL

1d • Onsite

About The Position

Mission San Luis, a 64-acre living history museum located in Tallahassee, Florida, is seeking a dedicated and detail-oriented OPS Staff Assistant (Visitor Services Staff Assistant) to staff the El Mercado gift shop. The Visitor Services Assistant must be able to provide excellent customer service. This position is advertised as a full-time OPS position, will consider part-time candidates, with an hourly pay rate of $15.

Requirements

• High school diploma
• Familiarity with desktop computer applications
• Ability to work a flexible schedule, including weekends, and occasional evenings
• Experience working in retail or customer service
• Resume and cover letter detailing work experience and qualifications
• Knowledge of Microsoft Office products
• Ability to learn and follow Department of State and Mission San Luis policies and procedures
• Ability to communicate effectively
• Ability to work effectively in a team environment as well as being self-motivated
• Ability to lift, carry, and/or push items up to 30 pounds
• Ability to bend, stoop, squat, reach, stretch and/or twist

Nice To Haves

• Experience working or volunteering in a museum or museum store
• Experience working with school-age children

Responsibilities

• Provide excellent customer service
• Serve as front-of-house team member staffing the Welcome Desk and El Mercado Gift Shop
• Answer questions, sell museum tickets and merchandise, accept memberships, direct guests around site, and answer and transfer phone calls
• Assist with checking-in school and group tours, collecting fees, and orienting them to the museum site
• Conduct opening and closing procedures of the Visitor Center and El Mercado Gift Shop
• Assist Visitor Center and El Mercado Manager with merchandising, inventory control, pricing, deliveries, and other duties as assigned
• Maintain daily visitor statistics and end-of-day reporting
• Help to enforce museum policies and ensure a safe and enjoyable environment for all visitors
• Other duties assigned, including but not limited to database work, assist with event set-up/clean-up, docenting tours, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED