Ops Travel Coordinator
About The Position
About Sun Country Airlines We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places. Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as an Ops Travel Coordinator you’ll enjoy these benefits and more : Comprehensive benefit package including dental and vision PPO and high-deductible health plans Health savings accounts (HSA and FSA) Dependent Care Starting day one free standby and discounted travel privileges for employees, family, & friends 401(k) match Paid Time Off Paid holidays Life and AD&D Insurance Employee Assistance Program including counseling for employees and their family Fitness incentive and Stop Smoking Support Ops Travel Coordinator Overview: Sun Country Airlines is seeking an Ops Travel Coordinator plays a critical role in ensuring the safe, efficient, and cost-effective travel logistics of crewmembers and maintenance Technicians. This position is responsible for day-to-day booking, auditing, and oversight of travel arrangements, including hotels, ground transportation, and deadhead flights. The Ops Travel Coordinator(s) are the central point of contact, to ensure operational integrity by managing immediate travel requirements and proactive planning for future travel needs. Coordinators are responsible for prioritizing tasks to provide timely and accurate support and deliver exceptional customer service in a fast-paced operations environment. Ops Travel Coordinators provide real time support to crewmembers for resolving travel related issues such as hotel check-ins, last-minute schedule changes, ground transportation delays, and unexpected operational disruptions.
Requirements
- High School Diploma or equivalent, required
- Aviation Management degree preferred
- Minimum one year aviation operations experience preferred
- Previous experience in travel planning or customer service
- Strong organizational skills and attention to detail to manage multiple travel arrangements simultaneously
Nice To Haves
- Internal Customer Focus: Committed to meeting the needs of crewmembers and maintenance technicians with professionalism, urgency, and attention to detail.
- Crisis Management: Maintains composure while managing real time travel issues during irregular operations or disruptions.
- Collaboration: Builds strong partnerships with Crew Scheduling, Charters, SOC, internal teams, external vendors, and leadership to ensure seamless travel operations.
- Operational Awareness: Understands how crew travel impacts the broader flight schedule and company operations.
- Process & Cost Optimization: Identifies opportunities for efficiency and savings.
Responsibilities
- Book current and future hotel, ground transportation and deadhead flights for crewmembers and maintenance technicians in accordance with labor agreements and company requirements and policies.
- Provide real time support for travel disruptions, including but not limited to, hotel check-in issues, ground transportation delays, flight delays, and last-minute changes.
- Audit and fulfill daily travel needs, booking, updating, and confirming reservations through phone, email, and electronic systems).
- Serve as the primary liaison with contracted vendors while managing travel requirements to ensure contracted performance standards are met.
- Audit travel processes, identifying opportunities for improved efficiency, cost savings, and enhanced service delivery.
- Maintain a high level of knowledge regarding union agreements and company policies pertaining to ops travel requirements.
- Ensure all travel arrangements comply with internal policies, labor agreements, and operational requirements.
- Perform other duties as assigned by management to support department and company goals.
Benefits
- Comprehensive benefit package including dental and vision PPO and high-deductible health plans
- Health savings accounts (HSA and FSA)
- Dependent Care
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- Paid Time Off
- Paid holidays
- Life and AD&D Insurance
- Employee Assistance Program including counseling for employees and their family
- Fitness incentive and Stop Smoking Support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
