OPS-RC SENIOR CLERK - 36900011 1

State of Florida•Tallahassee, FL

9d•$15

About The Position

This is a professional administrative position of significant scope and complexity, requiring independent judgment and the performance of technical, analytical and customer service functions relating to the review and approval of applications for retailer contracts. Under the general supervision of the Retailer Contract Supervisor, the Retailer Contract Analyst is responsible for carrying out the duties described below for Retailer Contracting. ESSENTIAL DUTIES: Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary. Provide exemplary customer service to all internal and external customers. Processes applications and contract renewals from Independent Retailers. Interprets policy and procedure in responding to inquiries by retailers, Lottery District office personnel and Lottery Sales Executives. Prepares and routes for approval, retailer contract suspension/termination letters. Tracks signed retailer contract suspension and/or termination letters. Generates and distributes applications for contract renewal on a monthly basis. Coordinates with Sales Division and Gaming Vendor, vending machine relocations, removals, and placements. Updates and maintains retailer vending machine information within the Gaming System, updates Vending Machine Master Spreadsheet and Vending Machine Tracking and Relocation spreadsheet. Creates vending machine contract addenda as needed. Adds, activates, suspends, and deletes vending machines in the Gaming System. Drafts procedures. Prepares correspondence and contacts retailers by telephone to obtain information and resolve contracting issues. Coordinates and initiates review of retailer sales tax standing with the Department of Revenue (DOR). Maintains a spreadsheet of delinquent sales and unemployment tax revenue collected jointly by the Lottery and DOR through the Lottery’s retailer application and contract renewal processes. Updates DOR status in the retailer database. Works with the Lottery Security Divison in resolving criminal background issues. Obtains and reviews Department of State and Division of Alcoholic Beverages & Tobacco records in reviewing and evaluating business structure and ownership information. Works with Lottery retailers, financial institutions, and insurance companies in processing Certificates of Deposit (CDs) and bonds. Obtains consumer credit reports and retailer accounts receivable history to analyze retailer credit background. Coordinates and participates in the auditing of Lottery Retailer files. Oversees and participates in the preparation and review of daily reports, retailer contracts, contract amendments, and retailer certificates. Performs and coordinates duties associated with the scanning and uploading of retailer files. Reviews scanned/uploaded files for accuracy and tracks productivity of staff members related to scanning/uploading duties. Serves as primary, secondary and tertiary back-up to other Team Members within Retailer Contracting. Assists with the date-stamping, recording, and routing of incoming mail. Ensures dual control in the handling and recording of fees. Monitors and coordinates retailer changes in ownership. Assists with phone calls on the Retailer Contracting and Collection phone lines. Attendance is an essential function of this position. Performs other duties as required by management.

Requirements

Knowledge and understanding of Retailers of Lottery Tickets, Section 24.112, Florida Statutes, and Lottery Retailer Rules.
Knowledge and understanding of corporate/business structure.
Knowledge of office procedures and practices.
Knowledge and understanding of personnel policies and procedures.
Knowledge of customer service techniques.
Knowledge of automated business systems and applications.
Ability to maintain information of a confidential or proprietary nature.
Ability to deal with the public in a tactful and courteous manner.
Ability to utilize problem solving techniques.
Ability to communicate effectively, clearly and accurately in writing and orally.
Ability to efficiently perform data entry to various system applications.
Ability to audit administrative documents for accuracy.
Ability to plan, organize and coordinate work assignments.
Ability to read and interpret procedures and technical manuals.
Ability to effectively utilize the internal office automation equipment.
Ability to research, compile and analyze data for administrative decisions.
Ability to work independently.
Successful passing of a criminal background check (state, local, and national) is required).
A high school diploma or equivalent (GED).
Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units. The types of confidential information may include, but are not limited to, payroll information, budget matters, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

Responsibilities

Processes applications and contract renewals from Independent Retailers.
Interprets policy and procedure in responding to inquiries by retailers, Lottery District office personnel and Lottery Sales Executives.
Prepares and routes for approval, retailer contract suspension/termination letters.
Tracks signed retailer contract suspension and/or termination letters.
Generates and distributes applications for contract renewal on a monthly basis.
Coordinates with Sales Division and Gaming Vendor, vending machine relocations, removals, and placements.
Updates and maintains retailer vending machine information within the Gaming System, updates Vending Machine Master Spreadsheet and Vending Machine Tracking and Relocation spreadsheet.
Creates vending machine contract addenda as needed.
Adds, activates, suspends, and deletes vending machines in the Gaming System.
Drafts procedures.
Prepares correspondence and contacts retailers by telephone to obtain information and resolve contracting issues.
Coordinates and initiates review of retailer sales tax standing with the Department of Revenue (DOR).
Maintains a spreadsheet of delinquent sales and unemployment tax revenue collected jointly by the Lottery and DOR through the Lottery’s retailer application and contract renewal processes. Updates DOR status in the retailer database.
Works with the Lottery Security Divison in resolving criminal background issues.
Obtains and reviews Department of State and Division of Alcoholic Beverages & Tobacco records in reviewing and evaluating business structure and ownership information.
Works with Lottery retailers, financial institutions, and insurance companies in processing Certificates of Deposit (CDs) and bonds.
Obtains consumer credit reports and retailer accounts receivable history to analyze retailer credit background.
Coordinates and participates in the auditing of Lottery Retailer files.
Oversees and participates in the preparation and review of daily reports, retailer contracts, contract amendments, and retailer certificates.
Performs and coordinates duties associated with the scanning and uploading of retailer files. Reviews scanned/uploaded files for accuracy and tracks productivity of staff members related to scanning/uploading duties.
Serves as primary, secondary and tertiary back-up to other Team Members within Retailer Contracting.
Assists with the date-stamping, recording, and routing of incoming mail.
Ensures dual control in the handling and recording of fees.
Monitors and coordinates retailer changes in ownership.
Assists with phone calls on the Retailer Contracting and Collection phone lines.