SENIOR CLERK - 64080398 1 1 1

State of Florida • Alachua, FL

4d • Onsite

About The Position

This position involves clerical work in all clinics offered at the Columbia County Health Department and includes performing moderately complex clerical and cashier duties such as data entry, collecting monies, issuing receipts, billing services, comprehensive customer service duties and reports under the supervision of the Senior Community Health Nursing Supervisor. Work in the clinical area performing client intakes for all clinics including Family Planning, Sexual Health, Ryan White, TB, Immunizations, and Primary Care. Check-in processes will be followed according to protocols and manual/electronic health records will be maintained adhering to all DOH policies and procedures. Client registration includes updating demographics, verifying insurance, and determining financial eligibility status. Provide optimal customer service including answering multi-line phone systems, routing calls appropriately, scheduling appointments, and providing general information to the public. Maintain an organized workspace with the most current and updated letterheads, clerical office correspondence, documents, and consents. Performs timely and accurate documentation in the health record both manually and electronically including scanning documents per policy and procedures. Collect fees, process charges, issue receipts, data entry, perform Medicaid and third-party billing. Prepare fiscal reports, prepare monies, and submit to supervisor daily for approval. Proficiently utilizes computer systems and office equipment.

Requirements

• Knowledge of computer software with experience in Microsoft Word, Excel, Outlook, and Power Point
• Communicating effectively with others
• Ability to use active listening to answer/ask questions appropriately
• Providing high quality customer service to diverse population
• Skilled in basic mathematics to maintain/balance cash drawer
• Operate office machines including fax machine, copier, laminator
• Operate multi-line phone system
• Ability to establish and maintain working relationships
• Knowledge of how to find information and identify essential information
• Incumbent must possess a high school diploma or equivalent and a valid Florida Driver License
• Proficiency in Microsoft Office Suite
• Ability to handle confidential information

Nice To Haves

• Billing/coding experience
• Bilingual (especially Spanish)

Responsibilities

• Performing moderately complex clerical and cashier duties such as data entry, collecting monies, issuing receipts, billing services, comprehensive customer service duties and reports
• Performing client intakes for all clinics including Family Planning, Sexual Health, Ryan White, TB, Immunizations, and Primary Care
• Updating demographics, verifying insurance, and determining financial eligibility status
• Answering multi-line phone systems, routing calls appropriately, scheduling appointments, and providing general information to the public
• Maintaining an organized workspace
• Performing timely and accurate documentation in the health record both manually and electronically including scanning documents per policy and procedures
• Collecting fees, process charges, issue receipts, data entry, perform Medicaid and third-party billing
• Preparing fiscal reports, prepare monies, and submit to supervisor daily for approval
• Utilizing computer systems and office equipment

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees