OPS FAMILY SUPPORT WORKER - 64916980

State of Florida • Jacksonville Beach, FL

1d • $17

About The Position

Join Team Duval. At DOH-Duval, we work every day to protect, promote, and improve the health of our community. Join a team that values innovation, collaboration, and public service. Our programs are recognized across Florida for their impact and effectiveness, and we are looking for dedicated professionals who want to make a real difference. If you are passionate about creating healthier communities, your future starts here.

This is entry-level work performing routine tasks under direct supervision with well-defined procedures with few changes required. The job requires a basic knowledge of counseling techniques and social work principles and practices. Incumbents must use skill in applying instructions to accomplish different job functions.

The following Public Health Domains are applicable to this position:
Public Health Competency Domain 1: Analytical/Assessment skills
Public Health Competency Domain 2: Policy development/Program planning skills
Public Health Competency Domain 3: Communication skills
Public Health Competency Domain 4: Cultural Competency skills
Public Health Competency Domain 5: Community Dimensions of Practice skills
Public Health Competency Domain 6: Public Health Sciences skills
Public Health Competency Domain 8: Leadership and Systems Thinking skills

The Family Support Worker provides breastfeeding education and support to Special Supplemental Nutrition Program for Women, Infants and Children (WIC) clients in various locations throughout the county. He/she provides services in the WIC Program in accordance with the policies of the state WIC Program and regulations as stated in DHM 150-24. Assignment of duty station, hours and days worked may vary as needed. Work is performed under the direct supervision of the Nutritionist in the assigned area in collaboration with the Breastfeeding Coordinator.

Requirements

• Ability to be aware of others' reactions and understanding why they react the way they do.
• Ability to effectively convey information verbally to others.
• Skill in listening to what other people are saying and asking questions as appropriate.
• Ability to actively look for ways to help people.
• Ability to identify the nature of problems.
• Skill in multiple approaches when learning or teaching new things.
• Knowledge of how to find information and identify essential information.
• Communicate effectively with others in writing as indicated by the needs of the audience.
• Skill in assessing how well one is doing when learning or doing something.
• Ability to adjust actions in relation to others' actions.
• Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders.
• Knowledge of administrative and clerical procedures and systems.
• Have experience with breastfeeding at least one baby and is willing to be on-call nights (up to 9pm) and weekends (8am to 9pm).

Nice To Haves

• Preferred but not required to currently or previously be a WIC client, experience exclusively breastfeeding, preferably exclusive breastfeeding for 6 months; and ideally, exclusively breastfeeding for 6 months with continued breastfeeding for 12 months, and has reliable transportation that you are willing to use for work related purposes.

Responsibilities

• Educate WIC pregnant, breastfeeding, and postpartum mothers and family members on breastfeeding-related issues in assigned sites, by telephone, at scheduled intervals determined by the local WIC agency. Provide basic breastfeeding information and support to WIC mothers to help them to successfully establish breastfeeding, overcome common barriers to breastfeeding, and prevent and handle common breastfeeding problems or concerns. Conduct breastfeeding classes and facilitate support groups. Maintain the breastfeeding warmline after hours; triage, give appointments and/or counsel as appropriate.
• Document breastfeeding contacts in the FL-Wise system in accordance with department policy. Documentation is accurate, clear, and legible for all contacts made with WIC clients.
• Manage caseload of assigned WIC clients and contact clients according to established procedures, maintaining client confidentiality. Coordinate services for clients and makes referrals to appropriate agencies as needed.
• Assist the local WIC agency in outreach, promoting breastfeeding through special projects and duties as assigned. Understand WIC eligibility criteria and programmatic requirements in order to answer basic questions about WIC and make appropriate referrals.
• Attend mandatory and scheduled trainings. Adhere to FDOH in Duval County and Division of Nutrition and Chronic Disease Prevention (NCDP) policies and procedures pertaining to client confidentially, and data security. Accurate and timely submission of Employee Activity Record (EARs), time records, travel logs, monthly report of activities and other reports are submitted to the NCDP Administrative Office. Answer telephones, file and perform travel in relation to above duties and for professional development. A valid unrestricted Florida Driver’s license and reliable transportation are required. Participate in the FDOH in Duval County – Nutrition and Chronic Disease Prevention Disaster Plan as required. Perform other related duties as assigned.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed