Opportunity Center Administrative Assistant

GOODWILL INDUSTRIES OF THE GULF COAST INC•Mobile, AL

9h•Onsite

About The Position

The Opportunity Center Administrative Assistant supports the Mission Services staff by serving as the primary contact for callers and guests at the opportunity center. This role involves explaining the mission, services, and programs of the agency to both internal and external customers. The assistant provides comprehensive clerical and administrative support to various departments within the Mission Services division, including Workforce Development, Education Services, Support Services, and Children and Family Services, often acting as the initial point of contact for service-related inquiries.

Requirements

Must be able to interact cordially and productively with a variety of people.
Must be able to market Goodwill and explain the mission to the public.
Must be able to keep information confidential.
Must have excellent written and verbal communication skills.
Must be able to read, write, and communicate clearly in English.
Must be able to work Monday though Friday including occasional early mornings or late afternoons.
Ability to function in a hectic work environment with occasional periods of high stress.
Ability to use a multiple line telephone.
Must have a pleasant telephone voice.
Must be able to operate office equipment including computer, typewriter, copier, postage machine, fax machine and laminating machine.
High school diploma or GED required.
Must have demonstrated knowledge of Microsoft Office software including Word, Excel and Outlook.

Nice To Haves

Two years of related experience preferred.

Responsibilities

Provide exceptional customer service by consistently demonstrating enthusiastic, positive and effective greeting and assistance to callers, visitors and coworkers.
Conveys clear and accurate information regarding Goodwill Mission, services, programs, staff and locations to internal and external customers.
Receives and routes calls utilizing computerized voice mail system for all incoming lines.
Takes and delivers messages accurately utilizing voice mail system or written messages as necessary.
Creates, types, and modifies documents on computer utilizing Microsoft Office (Word, Excel, Publisher, PowerPoint, and Outlook) software accurately; Providing timely correspondence, memos, reports, flyers, brochures, signs and other data for staff as needed.
Receives and directs incoming and outgoing mail, daily.
Greets all visitors providing information and assistance as needed in accordance with Goodwill standards of customer service.
Routes visitors to proper destination adhering to established security procedures.
Assists visitors with faxing, scanning, copying, and accessing computers while ensuring the participants are adhering to set computer usage times/allowable usage, etc.
Ensuring visitors receiving services are completing the data collection form for those services.
Maintains visitor logs
Distributes job opening lists and provides guidance for on-line applications
Accepts donations and issues receipts
Receives and checks vendor deliveries
Assists with collection of data entry of information in the agency’s program services database and/or other reporting systems.
Assists with the medical assistance program by taking applications, giving out equipment and securing needed equipment by working with the Medical Equipment Coordinator.
Coordinates and maintains the schedule for meetings at the location.
Assist staff as needed including filing, making copies, grading papers, making phone calls, preparing folders and other clerical duties.
Maintains clean and orderly office area, including assisting with basic housekeeping tasks such as, regular vacuuming, emptying trash, storing, and organizing materials.
Makes sure copy machine paper is re-stocked and functioning properly
Submits PO requests on behalf of Mission Services staff to supervisor as needed.
Researches services available in the community and makes appropriate referrals to callers or visitors requesting assistance with needs not available internally.
Ensures confidentiality of participant records and private information, keeping in compliance with organization’s guidelines, policies and CARF regulations
Stays informed of community, agency, and program information through inter-office communications, and attendance at staff meetings.
Acts as a positive role model for employees, participants, students, and trainees in all aspects of professional performance.
Observes all safety procedures and personnel policies and ensures compliance by employees and students.
Regular attendance, as outlined in Goodwill’s policy, is required.
Other duties as assigned.