Administrative Center Assistant

Cortica•Burlington, MA

1d•Onsite

About The Position

Cortica is looking for a full time onsite Medical Assistant to join their growing team at their Burlington center in MA. Cortica is a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Their mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, they envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping them achieve their mission!

Requirements

High cognition for problem solving with a strong sense of preparation and maintaining a constant state of readiness
2+ years of scheduling experience in a patient-facing pediatrics or family practice setting
1+ years of office experience in a customer service, patient-facing setting

Responsibilities

Assist with check in of in person and telehealth patients
Serve as the primary assistant to the physicians and nurse practitioners at the practice, including chart preparation and between visit support
Provide neuromodulation education and support to patients in accordance with Cortica’s standardized operating procedures (including Cranial Electric Stimulation, Endeavor, and at some Cortica locations, Transcranial Magnetic Stimulation)
Order and track labs, genetic tests, and imaging
Intuit and anticipate the needs of medical staff
Perform a wide variety of clerical procedures that require independent judgment, ingenuity, and initiative
Know how to navigate a complex medical environment
Understand the lines of communication, handle communications properly, and be dependable and collaborative
Act as a liaison between the patient and billing department, and to enhance account receivables, resolve outstanding issues and/or patient concerns
Work with staff and understand appropriate scheduling process, willing to learn procedures/patient preps
Assist Clinical office staff with scheduling issues in a timely manner
Call in prescriptions, and process prescription denials
Create new patient records, upload documents, and maintain accuracy in EMR with physical records
Coordinate EEG referrals
Prepare items for presentations as needed by the medical team
Help with special projects and last-minute urgent assignments from leadership
Complete forms for patients, email patient appointment follow-up (supplement lists, nutrition guides, information links, etc.)
Coordinate medical scheduling, SDRC scheduling, and maintain appropriate spreadsheets
Apply company policies and procedures and coordinate administrative matters with colleagues in all offices in a diligent and professional manner
Proceed with any other administrative duties that may be required by Dept. Heads or your Supervisor
Cross train with other roles to ensure coverage