Engineering Manager

JCPenney•Forest Park, GA

7h•Onsite

About The Position

Under the general direction of the Sr. Manager, Operations Fulfillment Support, the OPEX Manager drives continuous improvement initiatives across Distribution and Supply Chain operations. This role partners with field and Home Office leadership to standardize processes, strengthen operational controls, and improve performance through data-driven analysis and disciplined execution. At JCPenney, we are passionate about serving customers, strengthening communities, and being the retailer of choice for families. Founded on the Golden Rule, we believe in treating others as we would want to be treated. Customers experience stylish merchandise at exceptional value across our portfolio of private, exclusive, and national brands. Supporting that experience are approximately 90,000 dedicated associates worldwide who embody a strong service mindset and commitment to helping customers find what they love for less time, money, and effort. Working at JCPenney means being part of a team where individuality is valued, contributions are recognized, and careers can thrive in a supportive and inclusive environment.

Requirements

Intermediate to advanced expertise in Excel, including the development of automated spreadsheets, data analysis tools, and reporting dashboards
Experience leveraging Microsoft Forms, Power Automate, Office Scripts, and Power BI to streamline processes and enhance visibility is required
Applicants will be asked to submit a sample from any of the MS Office Tools demonstrating their development and capabilities
Supply Chain Management
Supplier and Vendor Management
Information and Data Management
Strong Analytical and Problem-Solving Skills
Influencing and Stakeholder Engagement
Strategic Thinking
Attention to Detail and Accuracy
Proactive Mindset with the ability to manage large-scale, high-volume, and complex business initiatives
Critical Thinking and Advanced Analytical Skills
Financial Analysis and Cost Evaluation
Project Management
Proficiency in Microsoft Office Suite

Nice To Haves

3–5 years of progressive operations experience, including 1–2 years leading teams and/or managing cross-functional projects

Responsibilities

Lead and support continuous improvement initiatives across Supply Chain Operations, focusing on productivity, quality, service, and cost performance
Partner with operational leadership to identify improvement opportunities through data analysis, KPI monitoring, and root cause evaluation
Establish, monitor, and refine Supply Chain standards, controls, and performance metrics to ensure sustainable results
Develop, implement, and maintain standard operating procedures, leadership guides, and process documentation to drive consistency and accountability
Conduct operational audits and assessments to ensure compliance with established standards and identify process gaps
Facilitate cross-functional problem-solving efforts, including root cause analysis and corrective action planning
Drive improvements in productivity, inventory control, and workflow efficiency through collaboration with Field Operations and Support Teams
Support the development and deployment of operational visibility tools, dashboards, and reporting mechanisms to enhance decision-making
Serve as a liaison between Facility Operations and Home Office teams to ensure alignment, effective communication, and successful implementation of new initiatives