OPERS & MGMT CONSULTANT MANAGER - SES - 37000527

State of Florida

3d • $65,000 - $73,000 • Onsite

About The Position

The Business Services Section Leader in the Bureau of Operational Services is responsible for making recommendations for and coordinating all issues requiring Division management action for potential and existing concession operations, including:

Contract development
Making recommendations for potential private business relationships for concessions.
Development of visitor services scope of operations, solicitation process, related Department policies and procedures, and new services and amenities.
Provides recommendations regarding proposed concession operations to Division Leadership as needed.
Researches and seeks out additional recreational contracted services for delivery within Florida State Parks that are consistent with the Division’s mission statement.
Oversees the application of tools, techniques, and processes required to successfully transition new services and/or new service providers into the park environment.
Ensures all concessionaires maintain compliance with existing concession contracts.
Makes recommendations for and coordinates all issues requiring Division management action for existing concession operations, including contract management, performance improvement, and corrective actions.
Monitors and maintains program compliance with all applicable laws, policies, and rules.
Participates in all Department standard audit and quality assurance processes.

Responsible for administrative oversight of Overnight Accommodations (camping and cabins) Programs through the Division’s Park Business System (PBS).

Manage the Division’s named contract manager in monitoring performance and compliance of the PBS vendor.
Recommend and implement process improvements and corrective measures as required.
Responsible for establishing business rules and developing requirements with the vendor for any legislative mandates associated with overnight accommodation within the system.
Coordinate ongoing analysis of Division business needs and effectively manage vendor configuration of the PBS in response to changes in policy or legislation.
Ensure financial processes between the Park Business System and the Department’s Bureau of Finance and Accounting are completed timely and accurately.

Responsible for administrative oversight of the Division’s annual entrance pass program, division awards, attendance and revenue reporting and other operational support functions.
Serves as liaison with external business partners, concessionaires, other bureaus, district offices and field units on matters related to programs supervised by this position.
Provides training as directed at annual training events as identified by Division Leadership.
Participates in the unit management planning process.
Also manages special projects assigned by Senior leadership.
This is highly complex and independent management and leadership work supervising 11 direct and secondary reports in support of five district offices, 176 state parks, trails and historic sites, and the various bureaus and offices within the Division.
This position is located in the Division of Recreation and Parks, Bureau of Operational Services.

Requirements

• Knowledge of: • Planning and budgeting processes• Training and professional development • IT processes• Effective management principles and practices• Methods of data collection and analysis
• Skill in: Communicating effectively and in plain language, both verbally and in writing
• Meeting simultaneous deadlines critical to operations
• Effectively supervising and motivating others
• Working independently
• Developing, analyzing and administering complex, revenue generating, business agreements;
• Identifying and analyzing business opportunities
• Public speaking
• Business negotiations
• Ability to: Make decisions
• Delegate across chains of command;
• Establish and maintain effective working relationships with concessionaires, partners, legal counsel and other internal and external customers
• Monitor and manage contracts effectively
• Utilize problem solving techniques
• Develop and perform financial analyses and pro-forma projections;
• Analyze and evaluate data and prepare viable business recommendations;
• Manage time effectively
• Take initiative
• Proficiently employ various computer software applications, particularly Microsoft Outlook, Teams, Word, Excel and SharePoint
• Be flexible while maintaining a positive attitude
• Understand and apply applicable rules, regulations, policies, procedures and statutes; particularly F.S. Title XV111, Chapter 258 and Rule 62D-2.014.
• Ability to travel, including day, overnight, and multi-night trips
• Valid driver license

Nice To Haves

• Experience with administration of enterprise systems (e.g. reservation or business management platforms)
• Experience in contract negotiation and management
• Knowledge of Florida State Parks mission and operations
• Two or more years of verifiable supervisory or leadership experience

Responsibilities

• Contract development
• Making recommendations for potential private business relationships for concessions.
• Development of visitor services scope of operations, solicitation process, related Department policies and procedures, and new services and amenities.
• Provides recommendations regarding proposed concession operations to Division Leadership as needed.
• Researches and seeks out additional recreational contracted services for delivery within Florida State Parks that are consistent with the Division’s mission statement.
• Oversees the application of tools, techniques, and processes required to successfully transition new services and/or new service providers into the park environment.
• Ensures all concessionaires maintain compliance with existing concession contracts.
• Makes recommendations for and coordinates all issues requiring Division management action for existing concession operations, including contract management, performance improvement, and corrective actions.
• Monitors and maintains program compliance with all applicable laws, policies, and rules.
• Participates in all Department standard audit and quality assurance processes.
• Manage the Division’s named contract manager in monitoring performance and compliance of the PBS vendor.
• Recommend and implement process improvements and corrective measures as required.
• Responsible for establishing business rules and developing requirements with the vendor for any legislative mandates associated with overnight accommodation within the system.
• Coordinate ongoing analysis of Division business needs and effectively manage vendor configuration of the PBS in response to changes in policy or legislation.
• Ensure financial processes between the Park Business System and the Department’s Bureau of Finance and Accounting are completed timely and accurately.
• Serves as liaison with external business partners, concessionaires, other bureaus, district offices and field units on matters related to programs supervised by this position.
• Provides training as directed at annual training events as identified by Division Leadership.
• Participates in the unit management planning process.
• Also manages special projects assigned by Senior leadership.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees