OPERATIONS & MGMT CONSULTANT II - SES - 40047023

State of Florida•Miami, FL

2d•$55,000

About The Position

This is a supervisor position independently performing complex administrative and consultative work providing operational and management coordination for the Department of Economic Opportunity (DEO). The incumbent in this position provides administrative direction, supervision, consulting services, management coordination, and management support in the areas of human resources, WP services/operations, and supervision within Local Workforce Development Board (LWDB) Region 23. May serve as local Work Force Board complaint representative. This is a supervisory position responsible for spending the majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and who have the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors.

Requirements

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Occasional local travel throughout the county and/or infrequent travel outside of the county may be required, which may necessitate the use of a personal vehicle.
The incumbent must possess or obtain Tier 1 certification as a Workforce Professional within one (1) year of employment in the position.

Responsibilities

Supervises and directs all functions and daily activities of assigned staff.
Establishes work schedules and assignments to ensure customer service requirements are met.
Review and approve time and attendance reporting for all staff.
Develops performance standards and expectations for direct reports.
Ensure reviews are accomplished in accordance with human resource rules for all DEO staff assigned to the region.
Facilitates input and feedback from associates.
Supervises as assigned one or more of the following: Job Information Service (JIS), Job Placement and assessment, Job Order taking, Employment Counseling, Tax Incentive Program, Agricultural Programs, Offender Program, and other programs under AWI
Facilitates staff meetings to provide training and reviews results with efforts to improve service and eliminate errors.
Reviews memorandums and communications, interprets the action required and advises staff on policies and procedures.
Reviews programs, services, forms and reports, and confers with the Director and users to identify problems and improvements.
Prepares manuals and trains workers in use of new forms, reports, and procedures according to organizational policy
Coordinates, analyzes and reviews activities of assigned associates.
Facilitates input and feedback from associates.
Assist Director with the day-to-day activities of the office which includes handling complaints from customers, employers and staff.
Completes personnel paperwork for new hires and current DEO staff.
Monitors worker performance, recommend personnel actions, including but not limited to promotions, transfers, performance improvement, and dismissals.
Explains rules, policies, or regulations, and recommend actions to ensure compliance.
Ensures all required reports are submitted to management and all employees are completing daily job requirements reporting requirements are met and appropriate services are provided.
Confers with personnel to ensure successful functioning of newly implemented systems or procedures.
Provides administrative support for program activities and DEO staff and ensures necessary correspondence and reports are accurate and submitted timely.
Maintains accurate documentation and administrative records.
Ensure local performance standards are met and meets all reporting deadlines set by the Director.
Responsible for providing training, education, career counseling/case management and assessments to a broad range of customers.
Provide individualized and/or group labor exchange services to eligible persons including intake and assessment, counseling, testing, job search assistance, referral and placement, Reemployment Assistance (RA) services and continued claims services.
Assist customers in deciding vocational goals and developing employability plans for entrance into employment.
Interviews and assesses customers for job readiness through aptitudes, interests, personal characteristics, education and work history.
May receive and process job orders as appropriate, coding each opening by occupation and industry and file search job orders for qualified applicants adhering to veterans' preference and mandated Federal contractor requirements.
Develops and monitors compliance policies and procedures for the programs in the Career Center.
Gathers and organizes infromation on problems or procedures for discussion with the Director.
Maintains accurate documentation and records for follow-up on customers.
Promotes the CareerSource Center services and programs throughout the community via telephone contacts, job fairs, community organizations and public and private agencies.
Recommend improvements to work methods or procedures, complete trainings to all staff members, ensuring all reporting requirements are met and appropriate services are provided, research and respond to participant inquires and/or complaints regarding career managements issues.
Performs other related duties as required or assigned.

Benefits

State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
Retirement plan options, including employer contributions (www.myfrs.com)
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment