Operations Workflow Supervisor

Imperial Clinical Research Services Inc•Walker, MI

About The Position

Purpose of the Job: This position provides overall coordination of order preparation, order entry and customer service support in the Clinical Research Services area. In addition, the position will provide day-to-day direction to pre-production specialists in the areas of project coordination, planning estimating, and pre-press, load-leveling work to maximize throughput. The position will also provide direct management of pre-production specialists, providing oversight, cross-training and growth opportunities, as well as accountability for job execution. Job Functions and Performance Standards: Participates in hiring process for Pre-Production team, including interviews and influence of final selection Leads 1x1 discussions with team members on a recurring basis Provides guidance and resources for Pre-Production Specialists to develop skill sets Authors and executes formal feedback reviews as required Maintains and updates Pre-Production Specialist onboarding and job training Implements and administers organizational functions or processes, ensuring they are completed accurately, on time, and in compliance with established policies or regulations. Tracks processes, preparing reports for management detailing quality and/or quantity of departmental actions. Assigns staff to tasks based on availability or expertise. Monitors team efficiency and ensures that output meets expectations Meets with production management to foster teaming and manage workflow efficiencies Implements new processes, procedures, or training as required and documents compliance Provides day-to-day leadership, coaching, and/or mentoring to departmental team members. Schedules and facilitates interdepartmental meetings to foster collaboration and learning Leads or participates in process improvement and change management activities Supports Project Operations as needed with preparation of assigned orders. Creates print request In TOMS from customer supplied specifications according to established guidelines. Point of contact for project managers and project assistants. Responds to PM/PMA inquiries on the following: order status, shipping/delivery, invoicing, freight & handling, proposals and information available on the Imperial Marketplace® and Planning Estimating Manufacturing (PEM). Manages departmental Incident report investigations, and reviews for trends and process improvements. Serves as the queue master for the PRIO queues, assigning resources to workflows as appropriate to maximize throughput through the department Monitors workload and determines overtime needs to keep work flowing Monitors all manufacturing workloads, and re-directs orders to print at the appropriate internal, and external manufacturing facilities to keep the work on schedule. Meets with production leadership to maintain alignment on processes, timelines and workflow. Review files for printability including resolution, crops/bleeds, size, completeness and any other attribute that may affect the quality of printing. Support the Imperial team through daily sharing of information and completion of work through the “pool concept”. Ensure all order management functions are completed from order initiation to order completion and warehouse inventory entry Perform unique order activities such as assembly on demand sheets, kit coordinator sheets, etc. as needed

Requirements

Bachelor’s Degree (B.A.) from a four-year college or university
Current driver’s license
5 years’ experience and/or training including supervisor experience.
Ability to lead and manage a team
Basic computer skills including, but not limited to the specific software programs: Windows, and the Microsoft Office Suite of Products.
Ability to read and comprehend instructions, correspondence and memos. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate figures and amounts such as discounts, margins, etc.
Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Experience in graphics arts or pharmaceutical/bio-tech industry preferred.

Responsibilities

Participates in hiring process for Pre-Production team, including interviews and influence of final selection
Leads 1x1 discussions with team members on a recurring basis
Provides guidance and resources for Pre-Production Specialists to develop skill sets
Authors and executes formal feedback reviews as required
Maintains and updates Pre-Production Specialist onboarding and job training
Implements and administers organizational functions or processes, ensuring they are completed accurately, on time, and in compliance with established policies or regulations.
Tracks processes, preparing reports for management detailing quality and/or quantity of departmental actions.
Assigns staff to tasks based on availability or expertise.
Monitors team efficiency and ensures that output meets expectations
Meets with production management to foster teaming and manage workflow efficiencies
Implements new processes, procedures, or training as required and documents compliance
Provides day-to-day leadership, coaching, and/or mentoring to departmental team members.
Schedules and facilitates interdepartmental meetings to foster collaboration and learning
Leads or participates in process improvement and change management activities
Supports Project Operations as needed with preparation of assigned orders.
Creates print request In TOMS from customer supplied specifications according to established guidelines.
Point of contact for project managers and project assistants. Responds to PM/PMA inquiries on the following: order status, shipping/delivery, invoicing, freight & handling, proposals and information available on the Imperial Marketplace® and Planning Estimating Manufacturing (PEM).
Manages departmental Incident report investigations, and reviews for trends and process improvements.
Serves as the queue master for the PRIO queues, assigning resources to workflows as appropriate to maximize throughput through the department
Monitors workload and determines overtime needs to keep work flowing
Monitors all manufacturing workloads, and re-directs orders to print at the appropriate internal, and external manufacturing facilities to keep the work on schedule.
Meets with production leadership to maintain alignment on processes, timelines and workflow.
Review files for printability including resolution, crops/bleeds, size, completeness and any other attribute that may affect the quality of printing.
Support the Imperial team through daily sharing of information and completion of work through the “pool concept”.
Ensure all order management functions are completed from order initiation to order completion and warehouse inventory entry
Perform unique order activities such as assembly on demand sheets, kit coordinator sheets, etc. as needed