Operations Watch Technician (Secret Cleared)- Swing Shift

Latitude Inc•Andrews AFB, MD

7d•$90,000 - $110,000

About The Position

The Operations Watch Technician is responsible for monitoring, maintaining, and responding to alerts across network, server, and infrastructure environments within a 24/7 operations center. This role requires a strong understanding of network and server technologies to identify issues, perform initial troubleshooting, escalate incidents appropriately, and ensure system availability and performance. Hours: Tuesday-Saturday 2pm-10:30pm #LAT

Responsibilities

Monitor network, server, and infrastructure systems using enterprise monitoring tools to detect performance issues, outages, and security events.
Respond to system alerts, alarms, and incidents in accordance with established SLAs and escalation procedures.
Perform initial triage and troubleshooting of network, server, and application issues to determine root cause and impact.
Escalate incidents to Tier II/III engineers, vendors, or on-call staff as required, providing detailed documentation and diagnostics.
Track, update, and resolve incidents and service requests using ITSM tools (e.g., ServiceNow, Remedy, Jira).
Monitor server health, including CPU, memory, disk utilization, backups, and system logs.
Support basic network troubleshooting, including connectivity issues, routing, switching, firewall alerts, and VPN status.
Execute standard operating procedures (SOPs) and runbooks during incidents and maintenance events.
Communicate system status, outages, and resolution updates clearly to internal teams and stakeholders.
Participate in shift handoffs, documenting open issues and operational status.
Assist with routine maintenance, patching, and change management activities as directed.
Maintain accurate operational documentation and contribute to process improvements.