Operations Watch Technician (Swing Shift)

TekSynap•Morningside, MD

3d•$85,000 - $103,000•Onsite

About The Position

We are seeking an Operations Watch Technician (Swing Shift) to join our team supporting AFNCR at Joint Base Andrews, MD. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Requirements

Active DoD Secret clearance
Active IAT II certification
Experience with BMC Remedy Ticketing System
Experience using network monitoring tools
Knowledge of Air Force environment and protocols
A solid understanding of Network equipment, their capabilities, and architecture
3-5 years of System Administration experience
Excellent briefing and oral communication skills

Responsibilities

Know the Air Force District of Washington classified and unclassified environment and determine if systems/services are offline or degraded
Communicate the operational status with the Ops Watch team, customers, and Major Incident Response (MIR)
Create incident tickets based on alerts from monitoring tools such as SCOM and SolarWinds
Track the status of down nodes and services
Understand how monitoring tools work and their limitations
Work to improve monitoring capabilities through feedback to the Enterprise Monitoring Team who maintains the toolset
Actively participate in troubleshooting outages in support of MIR
Report what you see and assist in any other way possible
Take this time to recognize the limitations of our monitoring tools and identify those limitations as requirements to EMT afterward and in the After-Action Reports