Operations & Training Specialist

Embry-Riddle Aeronautical University • Daytona Beach, FL

23h • Onsite

About The Position

Embry-Riddle Aeronautical University, celebrating its Centennial, is seeking a detail-oriented and collaborative Operations & Training Specialist to support Academic Operations & Training at Worldwide Headquarters. This role plays a critical part in driving operational consistency, supporting scalable training initiatives, and enhancing system and data integrity across a global network of campus and online locations. The ideal candidate will bring strong analytical skills, a proactive mindset, and the ability to manage multiple priorities while contributing to process improvement, training delivery, and cross-functional alignment. This position offers the opportunity to work closely with leadership and stakeholders across the University to support operational excellence and student success.

Requirements

• Bachelor’s degree required
• 1–3 years of relevant professional experience (student support, operations, training, or related field preferred)
• Strong analytical and problem-solving skills
• High level of attention to detail and organizational ability
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and SharePoint
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong collaboration and interpersonal skills with the ability to work cross-functionally
• Ability to work independently and exercise sound judgment

Nice To Haves

• Experience with systems such as Campus Solutions, Salesforce, or similar platforms preferred

Responsibilities

• Support and maintain operational systems, tools, and data repositories to ensure accuracy, integrity, and efficiency
• Monitor workflows and identify opportunities for process improvement, scalability, and consistency
• Coordinate and support training initiatives, including onboarding, refresher training, and ongoing development programs
• Maintain and update training materials, modules, and documentation across platforms such as Canvas and SharePoint
• Track training participation, engagement, and effectiveness, providing insights for continuous improvement
• Assist in the development of reports, dashboards, and presentations to support leadership decision-making
• Analyze operational data to identify trends, gaps, and opportunities for improvement
• Contribute to SOP development, process documentation, and implementation of operational policies
• Serve as a liaison across Academic Operations & Training, advising teams, site operations, and university stakeholders
• Support communication and rollout of process updates, training initiatives, and operational changes
• Coordinate logistics and execution of departmental initiatives, trainings, and projects
• Promote a culture of collaboration, operational excellence, and continuous improvement

Benefits

• Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships.
• Our flexible spending and health savings accounts simplify managing healthcare costs.
• Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Relax with 18 days of personal leave in your first year.
• Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees