Operations Trainer (Remote)

First American • Usa, SC

3d • $24 - $33 • Remote

About The Position

Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Administers and/or conducts training within a functional area or unit. Typically provides training on procedures, services, products, computer applications, operating systems, end-user training, etc. May also provide administrative support for the training process. Training may occur in a production environment, for internal or external audiences, or at the individual or group level. Has functional knowledge and is able to use that knowledge to bring insight to a training role, identifies issues and inefficiencies and recommends process improvements. Essential functions are typically described in terms of delivering established training materials, analyzing data, developing conclusions, providing recommendations, etc. May have subject matter expertise and some training experience.

Requirements

• Familiarity with training approaches and methods, tools and techniques
• Presentation skills and the ability to present information to a variety of audiences
• Data gathering and analysis
• Facilitation skills
• Critical thinking to assess training materials
• Possesses a professional proactive approach to problem solving, reliability and the ability to rapidly learn new technologies and processes
• Experience with writing and/or maintaining documentation such as user manuals, reference guides, and on-line help text
• Experience working independently, pro-actively completing project activities; communicating with subject-matter experts; and making recommendations for improvements in training activities
• Strong written and verbal communication skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks
• Proficient in Microsoft Word, Excel and PowerPoint
• High School diploma or equivalent
• 2-5 years of training-related experience
• May require subject matter expertise on department processes

Responsibilities

• Participates in and conducts training programs within a functional area or unit, typically in a production environment.
• May train an internal or external audience individually or in a group setting.
• Delivers training to internal and/or external audiences on processes, service, product, computer applications, operating systems, programming and end-user training.
• May include onboarding training and soft skill training.
• Conducts surveys and analyzes metrics to identify training opportunities based on projected needs, changes, and other factors.
• Deploys a variety of methods to appropriately present educational and training programs, including in-person presentations, audio/visual, print, computer and intranet.
• Evaluates and organizes existing materials for effectiveness and may adjust as necessary.
• May organize training schedules and other educational materials.
• Coordinates and executes educational and training events.
• May plan resourcing and logistics.
• Communicates with Manager on a regular basis.
• Provides regular status updates on progress and issues.
• Maintains an understanding of technical training methods, developments and best practices.

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED