Operations Trainer

Concora Credit Inc.•Akron, OH

About The Position

As an Operations Trainer, you’ll help drive Concora Credit’s Mission to enable customers to Do More with Credit – every single day. The impact you’ll have at Concora Credit: You'll be responsible for the development and communication of operation-related training (i.e.: Customer Service, Collections, Payment Processing, etc.), to ensure company standards are met and maintained, including the highest standards of customer service in the industry. You'll work with management to recognize and communicate areas that require training to ensure proper adherence to company processes, procedures, and all regulatory obligations. You will collaborate with department managers to implement training solutions. We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Requirements

High school diploma or GED.
Experience in curriculum design and/or development required.
Minimum of one year of relevant facilitation experience or training in an adult learning environment both in-person and virtual required.
Knowledge of collections and bankcard practices preferred.
Working knowledge of instructional design software (Camtasia, Articulate Rise/ Storyline, and PowToons) is a plus.
Ability to develop technical content required.
Excellent written and oral communication skills. Ability to multi-task and reprioritize based on business needs.
Excellent decision-making and problem-solving skills.
Maintain a high level of professionalism and confidentiality, in all situations.
Ability to work independently with little direct supervision.
Proficient in MS Word, Excel, and PowerPoint.
Ability to work various shifts.

Responsibilities

Develop instructional materials, including e-learning modules, instructor-led training job aids, and other training resources.
Conduct training needs assessments to identify knowledge gaps and learning objectives in collaboration with business managers.
Collaborate with business managers on certification of training participants.
Conduct training classes as required, both in-person and virtual instructor-led (VILT).
Ensure strict compliance with Federal and State laws.
Manage a variety of projects as needed.
Other duties as assigned.

Benefits

Medical, Dental and Vision insurance for you and your family
Relax and recharge with Paid Time Off (PTO)
6 company-observed paid holidays, plus 3 paid floating holidays
401k (after 90 days) plus employer match up to 4%
Pet Insurance for your furry family members
Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
We invest in your future through Tuition Reimbursement
Save on taxes with Flexible Spending Accounts
Peace of mind with Life and AD&D Insurance
Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability