Operations Trainer - Corporate Office

Bob Moore Auto Group, LLC

23d

About The Position

The Operations Trainer will develop and implement training materials focused on operations and sales related topics and skills. This includes analysis, design, development, implementation and evaluation of training materials, programs, and other training opportunities. This role will be crucial in ensuring that team members are equipped with the knowledge and skills needed to perform their duties effectively and contribute to the company’s overall success and an employer of choice. This position is ideal for a trainer with experience from a local large family-owned auto group, and sales training experience is strongly preferred, as is general automotive industry knowledge.

Requirements

• Strong understanding of operational processes and workflows.
• Excellent presentation, communication, and interpersonal skills.
• Ability to engage and motivate employees of various backgrounds and skill levels.
• Experience in developing and delivering both in-person and virtual training sessions.
• Awareness of traditional and modern training methods and techniques.
• Strong organizational skills with the ability to manage multiple training projects simultaneously.
• Proficiency in Microsoft Office Suite and other training software/tools.
• Ability to work independently and as part of a team.
• Bachelor’s degree in any field plus two years’ experience in training, content creation, or related experience; or an equivalent combination of education and experience.
• Valid driver’s license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.
• Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle.

Nice To Haves

• Previous sales training experience required; automotive industry experience preferred.

Responsibilities

• Develops and updates training materials, including courses, manuals, guides, and presentations, ensuring consistency with adult learning principles.
• Collaborates with operations leadership to define training content objectives and ensure training alignment with strategic organizational and operational goals
• Translate complex policies, procedures, and system processes into simple, understandable learning materials.
• Organize, plan, and facilitate individual and group training sessions, ensuring clarity of content and effective learner knowledge transfer.
• Collects, organizes, and transforms information from various sources, including Subject Matter Experts (SMEs), job or task observations, and existing materials to develop robust training content.
• Document training activities in the Learning Management System (LMS) and provide feedback to management, including reporting from the LMS.
• Creates effective and engaging learning content and experiences by analyzing learner needs and identifying knowledge gaps.
• Develops user-friendly training materials designed for independent, self-guided facilitation by other trainers.
• Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level