Operations Trainer

Medica•Minnetonka, MN

7d•Hybrid

About The Position

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Medica's Operations Trainer performs technical, systems, transactional and industry specific training for the operations organization including analyzing business outcomes due to implementation of new products, systems, updates in process, and integration activities to discover gaps in knowledge that impact teams within Operations. Responsible for training needs assessment and curriculum development for instructor led and/or e-learning, one-to-one training, test design, level three (behavior change) assessment and results reporting in accordance to quality standards and expectations of business partners throughout Medica. This is an experienced level professional position that provides explanations and interpretations while being accountable for some complex responsibilities with limited supervision.

Requirements

Bachelor's degree or equivalent experience in related field
3+ years of relevant working experience

Nice To Haves

Healthcare product knowledge preferred
Experience with virtual training platforms preferred
Experience writing content preferred
Training experience preferred
Ability to work independently and within a team
Excellent written and verbal communication skills
Ability to work in an environment that is constantly changing
Proficiency in Microsoft Suite
Perform other duties as assigned

Responsibilities

Performs technical, systems, transactional and industry specific training for the operations organization
Analyzing business outcomes due to implementation of new products, systems, updates in process, and integration activities to discover gaps in knowledge that impact teams within Operations.
Responsible for training needs assessment and curriculum development for instructor led and/or e-learning, one-to-one training, test design, level three (behavior change) assessment and results reporting in accordance to quality standards and expectations of business partners throughout Medica.