Operations Trainer

Aviation Division•Arlington, VA

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to: Delivering Instructor-Led Training and PowerPoint Presentations Develop and Design training materials and PowerPoint Presentations Submitting Class attendance records for all training events. Monitoring computer-based and classroom training and ensuring team members are current with all required courses. Comply with all security requirements, procedures, and safety policies of all Air Carriers. Conduct 40 hours of on-the-job training to familiarize the team members with proper procedures in the operation. Submitting completed OJT Checklists for all agents in training. Proctor exams and tests Communicate pertinent information and briefings with team members. Work in conjunction with other departments to ensure all training procedures are followed. Training Team members to service aircraft and operate ground equipment as needed. Provides initial and ongoing training to employees and managers including new hire orientation, customer service training, ramp training, harassment training, management concepts training, and recurrent training for all employees. Works with trainers from other organizations to provide or support additional training requirements, and hazardous goods training. Monitors the effectiveness of all training. Tours the terminals regularly to observe and assess the performance and knowledge of those trained. Creates reports to present observations and findings to managers. Trains new hires during the orientation period on policy and industry-related duties. Evaluates the effectiveness of training by administering topic-specific tests and quizzes. Provides specific training for managers requesting updates for employees under their supervision. Maintains accurate training records and files for all current employees. Follows all safety rules. Observe and report any unsafe or hazardous conditions immediately to the proper authority. May be requested to perform other duties as assigned based on the Manager’s needs or airline activity. Other duties as assigned.

Requirements

A high school diploma, GED, or equivalent experience is required
At least 1 year of experience in Ramp Operations, preferably as a Lead Ramp Agent working in BOTH International and Domestic Operations
1 year of aviation training experience
The ability to speak, read, and write in English/Spanish
Demonstrated ability to read and understand the documented processes and procedures needed
Excellent writing and communication skills
Excellent organizational, analytical, and problem-solving skills
Strong attention to detail
Strong self-organization and self-management skills, with an emphasis on self-initiation and follow-through
Must pass a pre-employment drug screen and background check.
Experience operating all Ground Service Equipment on Both International and Domestic Operations
Ability to work in a classroom environment
This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.

Nice To Haves

Associate degree, Preferred

Responsibilities

Delivering Instructor-Led Training and PowerPoint Presentations
Develop and Design training materials and PowerPoint Presentations
Submitting Class attendance records for all training events.
Monitoring computer-based and classroom training and ensuring team members are current with all required courses.
Comply with all security requirements, procedures, and safety policies of all Air Carriers.
Conduct 40 hours of on-the-job training to familiarize the team members with proper procedures in the operation.
Submitting completed OJT Checklists for all agents in training.
Proctor exams and tests
Communicate pertinent information and briefings with team members.
Work in conjunction with other departments to ensure all training procedures are followed.
Training Team members to service aircraft and operate ground equipment as needed.
Provides initial and ongoing training to employees and managers including new hire orientation, customer service training, ramp training, harassment training, management concepts training, and recurrent training for all employees.
Works with trainers from other organizations to provide or support additional training requirements, and hazardous goods training.
Monitors the effectiveness of all training.
Tours the terminals regularly to observe and assess the performance and knowledge of those trained.
Creates reports to present observations and findings to managers.
Trains new hires during the orientation period on policy and industry-related duties.
Evaluates the effectiveness of training by administering topic-specific tests and quizzes.
Provides specific training for managers requesting updates for employees under their supervision.
Maintains accurate training records and files for all current employees.
Follows all safety rules.
Observe and report any unsafe or hazardous conditions immediately to the proper authority.
May be requested to perform other duties as assigned based on the Manager’s needs or airline activity.
Other duties as assigned.