Operations Technician Senior - Commercial Lines

Sentry Insurance Agency•Stevens Point, WI

2d•Hybrid

About The Position

The Operations Technician Senior will support commercial lines (CL) operational and underwriting processes. Within guidelines the Operations Technician Senior Role handles a variety of basic to moderately complex policy transactions that support the review and acceptance/decline of new or renewal CL business. This team member assists on behalf of underwriting claims, sales producers, and agents, compiles and/or shares policy and coverage for assigned lines of business and customers. They will ensure proper documentation and records management according to regulatory and Sentry standards. What You’ll Do: You’ll play a key role in the success of many areas of our business. Your interactions with internal and external customers will be crucial for the success of our team. More specifically, here are a few examples of what you’ll do: Provide operations support, including processing of new and renewal transactions and policy updates Perform moderately complex operations support duties and handle production problem listings Provide processing support for the Premium Audit area. Utilize various systems and sites to resolve and correct workers’ compensation and auto liability reporting errors Use problem-solving skills and best judgment to work with internal business units to resolve problems and provide insight about service Additional responsibilities include: Requires knowledge of Sentry systems, processes and procedures. May provide testing of new or revised procedures as it relates to the business systems. May assist with procedure writing. May update the policy administration system when the business area is notified sales recodes need to occur on accounts, sales territory splits, etc. for Commercial Lines. May assist in training and quality auditing of new operation technician seniors. Refers questions outside of responsibility/authority. Performs other job-related duties as assigned from time to time.

Requirements

Associates degree or equivalent work experience
Minimum of 1 year of related work experience
Excellent written and verbal communication skills to handle service needs of producers and customer is required.
Working knowledge of PC software applications.
Knowledge of Business Products operations and systems required.

Nice To Haves

Previous Business Products or comparable commercial lines experience with another company beneficial.
Knowledge of Sentry Insurance and its products beneficial.

Responsibilities

Provide operations support, including processing of new and renewal transactions and policy updates
Perform moderately complex operations support duties and handle production problem listings
Provide processing support for the Premium Audit area.
Utilize various systems and sites to resolve and correct workers’ compensation and auto liability reporting errors
Use problem-solving skills and best judgment to work with internal business units to resolve problems and provide insight about service
Requires knowledge of Sentry systems, processes and procedures.
May provide testing of new or revised procedures as it relates to the business systems.
May assist with procedure writing.
May update the policy administration system when the business area is notified sales recodes need to occur on accounts, sales territory splits, etc. for Commercial Lines.
May assist in training and quality auditing of new operation technician seniors.
Refers questions outside of responsibility/authority.
Performs other job-related duties as assigned from time to time.

Benefits

At Sentry, your total rewards go beyond competitive compensation.
Below are some benefits and perks that you’ll receive.
Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office.
As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
Meal Subsidy available for associates who report to an office
401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
Well-being and Employee Assistance programs
Sentry Foundation gift matching program to encourage charitable giving.