Branch Operations Manager - Commercial Lines
About The Position
Responsible for leadership of all IOA insurance operations management activities within the assigned branch. This includes managing operations team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff professional development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service management. Additionally, responsible for participating in producer/agency acquisition and integration, and personally serving as Account Manager for an assigned book of business.
Requirements
- 5+ years of industry experience with deep, wide-ranging industry knowledge
- 2+ years of management experience
- All required active licensing
- Exceptional Account Management skills, spending 50% of time managing a book of business
- Outstanding communication , people management , and negotiation skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High School Diploma (or equivalent)
Responsibilities
- Direct daily activities and workflow of the branch team.
- Drive annual strategic and tactical plans.
- Manage branch P&L, control costs, and achieve financial goals.
- Understand and manage the annual budget.
- Communicate leadership vision/mission for the branch.
- Build and manage a qualified operations team.
- Participate in recruitment and evaluate merger/acquisition opportunities.
- Recommend staff actions, including acquisition and succession planning.
- Ensure compliance with HR processes and policies.
- Establish and monitor productivity, efficiency, quality, and service standards.
- Encourage growth and development of personnel.
- Develop future branch operations leaders.
- Promote IOA culture and improve engagement.
- Identify gaps and implement corrective actions.
- Monitor and interpret performance data.
- Maintain communication with Regional Director of Operations and sales leadership.
- Resolve operational issues with Branch 1099 sales personnel.
- Spend 50% of time managing an assigned book of business.
- Develop and ensure compliance with core work processes.
- Implement and enforce company policies.
- Maintain high technical competence and industry expertise .
- Continuously improve management and leadership skills.
- Develop and maintain positive relationships with IOA leadership and employees.
- Demonstrate integrity and leadership.
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
