Operations Team Leader

Emerald Technologies

About The Position

Emerald Technologies is seeking a motivated and collaborative Team Leader to serve as a key point of contact between frontline team members and management. This position is ideal for someone who enjoys mentoring peers, promoting a positive team culture, and helping drive daily operations forward. The Team Leader’s insight and feedback play a crucial role in team development, workflow improvement, and decision-making.

Requirements

Proven experience in a team environment, with informal or formal leadership responsibilities preferred.
Strong interpersonal and communication skills, with the ability to build trust and motivate others.
Excellent organizational and problem-solving abilities.
Computer skills, Microsoft 365, and other programs
Comfortable working collaboratively with various departments and adapting to changing priorities.
A positive, professional attitude and a commitment to Emerald Technologies’ mission and values.

Responsibilities

Act as a day-to-day support resource for team members by answering questions, clarifying processes, and assisting with problem-solving.
Serve as a liaison between the team and management, helping communicate updates, concerns, and suggestions in both directions.
Support new team member onboarding and training, offering guidance and mentorship to promote confidence and capability.
Monitor team workflow and escalate potential bottlenecks, inefficiencies, or quality concerns to management.
Lead by example in promoting Emerald Technologies' values, policies, and operational standards.
Facilitate informal team huddles or check-ins as needed to ensure alignment of tasks, deadlines, and priorities.
Provide constructive feedback to management regarding team dynamics, performance trends, and improvement opportunities.
Encourage collaboration and morale within the team, helping to resolve minor interpersonal or task-related issues before they escalate.