Operations Team Leader 2

Johnson Controls • Charlotte, NC

1d • Onsite

About The Position

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities with outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy JCI Employee discount programs (The Loop by Perk Spot) What you will do The Operations Team Leader – Fire & Gas Systems is a key role reporting directly to the Operations Manager, Aftermarket. The key role of a Team leader shall be: Day to day management of the Service and Maintenance in line with Company Best Practices. Handle large size operation and maintenance contracts to carry out service, maintenance and retrofit projects on Fire & Gas systems. Conduct planning, scheduling, directing, monitoring, controlling for uniform operation and service execution. Resource allocation, development, planning and optimization with target productivity. Manage operations and maintenance operating costs via effective planning and monitoring Manage & ensure KPIs are met & continuous monitoring of Service Level Agreement compliance Manage a team of Operators and Technicians Monitor Team’s performance & engage employees by arranging technical trainings to ensure team development. Manage the billing agent’s operation, billing & collection, connection/disconnections, move in/move outs, registrations and customer service Alignment and implementation of Service Management, Quality Management and Health & Safety & Environmental Standards. Ensure customer complaints are managed to the best interest of the company and to the satisfaction of customer Identifying service delivery improvements Functional co-ordination with Sales, Admin & procurement departments As a member of this team, you will work within a dynamic environment that provides a platform for you to develop your technical and operation management skills. How you will do it As an Operations Team Leader, you will be the contact point for all team members and you will use your strong technical knowledge and management skills to operate, maintain, manage teams, carry out full dilapidation reports, recommending system enhancements, upgrades and replacements as necessary. You’ll carry out and report on site surveys, root cause analysis, service operations progress and coordination. You will understand the customer requirements and concerns by meeting them on regular basis and provide them required technical services & ensure 100% customer satisfaction. You’re determined and consistent in your approach to work, managing multiple priorities simultaneously because of your excellent planning, and time management skills.

Requirements

• Bachelor’s degree in the field of Mechanical / Electrical engineering or similar field.
• Minimum 5 Years’ Experience with Operations & Maintenance of Fire & Gas systems
• Excellent customer service & relationship skills.
• Good communication and interpersonal skills.
• Proficient in reading and understanding SLA’s & KPI’s.
• Customer oriented and identify business development opportunities.
• Must adhere to company safety policies and procedures to ensure all duties are performed in a safe and professional manner

Responsibilities

• Day to day management of the Service and Maintenance in line with Company Best Practices.
• Handle large size operation and maintenance contracts to carry out service, maintenance and retrofit projects on Fire & Gas systems.
• Conduct planning, scheduling, directing, monitoring, controlling for uniform operation and service execution.
• Resource allocation, development, planning and optimization with target productivity.
• Manage operations and maintenance operating costs via effective planning and monitoring
• Manage & ensure KPIs are met & continuous monitoring of Service Level Agreement compliance
• Manage a team of Operators and Technicians
• Monitor Team’s performance & engage employees by arranging technical trainings to ensure team development.
• Manage the billing agent’s operation, billing & collection, connection/disconnections, move in/move outs, registrations and customer service
• Alignment and implementation of Service Management, Quality Management and Health & Safety & Environmental Standards.
• Ensure customer complaints are managed to the best interest of the company and to the satisfaction of customer
• Identifying service delivery improvements
• Functional co-ordination with Sales, Admin & procurement departments
• Operate, maintain, manage teams, carry out full dilapidation reports, recommending system enhancements, upgrades and replacements as necessary.
• Carry out and report on site surveys, root cause analysis, service operations progress and coordination.
• Understand the customer requirements and concerns by meeting them on regular basis and provide them required technical services & ensure 100% customer satisfaction.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• JCI Employee discount programs (The Loop by Perk Spot)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees