Operations Systems Support Analyst II

Bank OZK•Ozark, AR

About The Position

Under limited direction, provides analytical and operational support to the Operational Systems Support team while working with varying levels of staff and management to implement projects and manage the assigned applications used for existing portfolios.

Requirements

Knowledge of administrative and clerical procedures.
Ability to analyze and comprehend complex sets of data.
Ability to handle confidential information professionally.
Ability to communicate effectively both verbally and in writing.
Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to apply understanding of work objectives to carry out written, oral, or diagrammed instructions.
Ability to multi-task, manage projects in various stages, and meet exacting deadlines.
Ability to manage competing demands and adapt well to change.
Ability to maintain attention to detail with exceptional organizational and time management skill.
Ability to work under minimal supervision and demonstrate initiative to accomplish work objectives.
Ability to learn and perform effectively in a fast-paced environment.
Ability to demonstrate effective problem-solving and analytical skills involving several known variables in situations of a routine nature.
Ability to troubleshoot issues on standard, sensitive, and/or complex matters.
Skill in using computer and Microsoft Office, including Word, Excel, and Outlook.
Associate’s degree or minimum of two (2) years’ experience working with core software applications required
Minimum of two (2) years’ experience with Microsoft Office, including Microsoft Word, Excel, and Outlook, required.
Minimum two (2) years’ administrative/clerical experience required.

Nice To Haves

bachelor’s degree preferred.

Responsibilities

Performs complex duties and provides analytical support to the Operational Systems Support team and other departments.
Assists the Operational Systems Support team with orchestrating mergers and acquisitions of core banking systems, facilitating the mapping, testing, and balancing components related to assigned applications, minimizing out of balance scenarios, and ensuring accurate core conversions.
Assists the Operational Systems Support team in the development and testing of process and software utilized across the organization to meet current and future business needs.
Researches, analyzes, and provides accurate reporting, using the Bank’s core software and other resources in an accurate and timely manner.
Assists the Operational Systems Support team in research of system processes that support regulatory and compliance requirements.
Produces accurate, thorough, and timely work, while meeting commitments and following policies and procedures.
Handles staff calls by identifying, reporting, researching, and resolving problems for assigned applications.
Develops and maintains complex reports; analyzes data for upper management utilizing Business Analytic reports and other software applications, including Microsoft Excel.
Reviews daily reports to ensure accuracy and to mitigate fraudulent activity in core systems.
Manages and works on multiple projects simultaneously with varying responsibility and complexity.
Performs timely analysis and submission of documentation and data requested from government agencies.
Coordinates with other business units to translate requirements into detailed system specifications for implementation.
Understands impact of new laws and regulations on system functionality and applies knowledge to ensure systems are compliant.
Provides data to identify workflow and business efficiencies, alternatives, and gaps.
Assists with the development of detailed technical specifications for any customized development or scripting work that is required during the course of a project, as needed.
Maintains customer confidentiality at all times.
Travels for business purposes, as needed.
Maintains good punctuality and attendance to work.
Follows Bank policy, procedures, and guidelines.
Perform other related duties as assigned.