Operations Support Specialist

SJE Career • Madison, WI

2d • Onsite

About The Position

We are Proud to be SJE! At SJE , we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for an Operations Support Specialist to support our SJE Rhombus brand. This role will work out of our Madison, WI location. Our L.W. Allen brand is a full-service distributor and integrator of pumps and represents leading manufacturers that provide solutions for both municipal and industrial fluid handling requirements. Check us out at LWAllen.com or SJEinc.com ! The job: As our Operations Support Specialist , your primary role will be to provide coordination and support of Sales, Operations, and Field Service within our Pumps Division. You will be responsible for customer relationships, project coordination, and data analysis and running reports. You will place orders and provide detailed quotes for our internal and external customers. You will assist customers with diagnosis of their pumps to determine parts needed for repairs or replacement. You will process, track, and close out orders in our system. You will work closely with our Sales and Field Service teams to ensure they have information, parts, or inventory that they need to do their jobs.

Requirements

• Be self-directed and organized
• Possess exceptional customer services skills
• Have great attention to detail

Nice To Haves

• A 2 or 4-year degree in a related field and 1-2 years of experience are preferred.

Responsibilities

• Provide coordination and support of Sales, Operations, and Field Service within our Pumps Division
• Responsible for customer relationships, project coordination, and data analysis and running reports
• Place orders and provide detailed quotes for our internal and external customers
• Assist customers with diagnosis of their pumps to determine parts needed for repairs or replacement
• Process, track, and close out orders in our system
• Work closely with our Sales and Field Service teams to ensure they have information, parts, or inventory that they need to do their jobs

Benefits

• Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
• We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees